Adrian Moraes Email & Phone Number

Doha, Qatar

● Coordinate daily operational activities to maintain efficient workflows.● Maintained and updated employee database while generating succinct reports for management.● Identify and rectify operational inefficiencies, particularly in payroll processes.● Analyze staff data relevant to payroll reporting requirements.● Validate team attendance against sub-contractor records for accurate payroll.● Utilize Excel to automate payroll tasks, creating efficient salary slips.

Mumbai, Maharashtra, India

● Secured competitive rates from shipping liners on container space via strong negotiations.● Providing these rates to our sales team to get clients on board for import and export trading. ● Keen focus on driving operational efficiency/cost reduction/customer relations.

Mumbai, Maharashtra, India

● Managed a Provident Fund escalation helpline to assist former employees in resolving pending payment/settlement issues via a dedicated toll-free number.● Managed existing employees’ queries on ‘Service-Now’, providing swift resolutions and utilizing data for strategic decision-making and reporting trends.● Proficient in Payroll management, Provident Fund (employee/employer contributions), and other relevant benefits for salary computation as per company policies.● Reflecting duties in preparing reports on Benefits processing and identifying methods to expedite request execution for improved customer satisfaction. Used ERP software’s like NetSuite and Microsoft Azzure for enhanced reporting.● Assisted the insurance team in processing reimbursement claims for Annual preventive health check-ups, monitored timelines for various requests including group insurance claims and tracking the overall payment against employee claims.● Prepared MIS reports to track payments - claims and premiums paid to the insurance company.

Mumbai, Maharashtra, India

● Started as a call center agent for JP Morgan Chase, handling customer inquiries on credit card accounts. Was recognized with multiple awards for outstanding performance within the team and across various departments within the organization.● Promoted through Internal Job Postings to the MIS & Reporting team, overseeing schedules and managing around 300 agents across 9-10 teams globally.● Generated comprehensive reports and presentations for Management, including daily, monthly, and periodic analyses.● Developed automation through macros and created visual data representations for team statistics and performance evaluation.

Mumbai, Maharashtra, India

● Began this Medical Tourism company with two partners. During our initial stages of formation, personally negotiated contracts with leading hospitals in Mumbai to provide packages for the treatment of our clients. ● Preparing work schedules & coordinating the daily allocation of work. ● Handling new client enquiries and acting as the face of the business. ● Implementing new initiatives & recruitment of new staff members.

Mumbai Area, India

● Managed an 18-member team, overseeing daily schedules and preparing diverse reports and forecasts for operational and senior management needs.● Conducted real-time analysis to ensure team adherence to daily and monthly service level agreements.● Provided comparative analysis reports to management on UK annuity providers, specifically Prudential and Scottish Amicable policy holders.● Handled customer communications, addressing letters, queries, and complaints to maintain workflow efficiency. Additionally, managed customer calls for illustration requests and audited team calls for accuracy and quality control.

Mumbai, Maharashtra, India

• Sold world renowned designer branded perfumes & toiletries in a world class showroom and handling the cash counter ensuring efficiency in the functional process of the store.• Managed the section for international make-up brands in our store.• Sold prestigious and luxury branded watches in our store.• Managed the point of sale for the billing of products sold.