Alberto Morales Email & Phone Number

Tampa, Florida, United States

Providing white glove service by making an impression, leading with service, being an expert and transitioning to sales for customers in their homes, typically during AT&T Internet and/or DIRECTV via satellite installation or service call.

Riverview, Florida, United States

Resolved billing inquiries, pricing questions, and service complaintsresulting in a 25% increase in upselling Spectrum Mobile and saving30% of customers wanting to disconnect, contributing to businessexpansion and revenue growth.

Orlando, Florida Area

Union Shop Steward for Local 3108 Communication Workers of America representing AT&T employees in retail stores, wired line, and call centers. Assist in recruiting new members as well as handling employee grievances.

Brandon, Florida

Developed employees on sales floor while with coaching and referral recruiting. Knowledge and use of Taleo in assisting with onboard hiring or for transferring of new to current employees to new locations for hire at high-pressure sales environment on products and services offered by the Company including mobile service, cell phones, tablets, home security.

Tampa, Florida, United States

In transition off sales floor, assisted lead trainer with first month in-classroom and on-floor training for new hires and helping Human Resources with judgement calls with the hiring team for new candidates who were seeking employment and existing employees seeking promotion within the company. Helped increase diversity numbers within the company..

Fish Hawk, Florida, United States

Trained and assisted employees as Lead Teller. Trained on new and current policies pertaining to anti-money laundering laws and all processes of a teller’s duties. Worked to process customer deposits and transactions within bank policy and U.S. Federal regulations. Position included a high degree of concentration, attention to detail, speed and accuracy.

Fall 2008 Scripps Howard Foundation Journalism Intern whose beats included high school censorship, online censorship, First Amendment legislation for students, teachers, and advisers, and reading and writing about First Amendment lawsuits brought upon by students in the elementary, secondary, and high school levels.

Served as both the interim and elected President who spearheaded the re-organization of the Society of Professional Journalists student chapter at Indiana University-Bloomington. Helped turn the organization into a small chapter of 5 members to nearly 60 members until my departure in Feb. 2008. My efforts, including the recommendation of organizing a.

Staff writer and Summer 2008 City & State Editor for a 15,000 circulation, independent, college newspaper at Indiana University-Bloomington (Ind.).

I grew from staff writer, to news & photography editor, to editor in chief for a semester. I designed, edited, photographed, wrote for the Viking News and sometimes handled circulations and advertisements. I also maintained the Web site and worked with designers o re-design that site.

Journalism

Activities and Societies: Society of Professional Journalists

General Study