Project Manager
CurrentManaged & coordinated firewall networking teams including priority management, workflow optimization, and team conflict resolution. Led a team of up to 11 Perficient contracted engineers (as well as up to 5 Schwab engineers) doing development, implementation, enhancements, and testing of a transition from traditional Palo Alto / Juniper firewalls to an NSX-T firewall system. In addition, the team was responsible for aiding in day-to-day firewall configuration changes and troubleshooting for internal clients. Technology utilized in this position was primarily JIRA.Responsibilities* Priority management* Workflow optimization* Team conflict resolutionBusiness Value* Increased team productivity: Time to completion SLA reduced from 15-20 days down to 5-10 days. * Reduced customer frustration: Volume of questions on how to submit a request reduced to near zero. * Optimized Setup Workflow: Last-minute firewall setup panic reduced to zero. * Improved Team Cohesion: The team became a well-oiled machine in collaboration, due to establishing a sense of trust among everyone.
