Adam Nalchajian Email & Phone Number

- Implemented new software workflows centered around annual tax enrollment, cutting the county man hours needed to collect property taxes.- Handles major, sensitive projects aimed at decreasing county man-hours spent handling errant tax assessment updates. - Developed and managed client relationships with county tax offices and their respective staff members.- Wrote both technical (software spec and testing plan) and business (project updates and end-user training) media to clearly and effectively communicate legal, statutory requirements to internal and external stakeholders. - Helped onboard new team members, providing training on client business processes and the legal statutes driving our software development.

Madera, Ca

- Created custom reporting tools with SQL and SAP Crystal Report Designer to aid in Supply Chain decision making.- Led ERP/EHR software upgrades and warehouse process improvement projects with team of 10 individuals.- Trained end-users in proper use of our ERP, reporting, and requisitioning software.- Worked closely with the IT applications team to troubleshoot, test, and provide solutions to system problems.- Engaged with users at all levels within the organization to gather requirements for custom reporting/dashboards.- Utilized Power Query within Excel to analyze data and make recommendations on product conversions.- Created and managed centralized process documentation hub in Microsoft OneNote for all users on my team. Allowed for cross-training across our Supply Chain department.

- Assisted Chief Information Officer in creation of IT Project Management Office.- Implemented Asana project tracking to help better manage hardware installation in university classrooms.- Supported IT Project Manager in tracking project tasks and spend in Microsoft Project.- Documented existing IT processes to make onboarding easier.

Works under the CIO of Fresno State to implement a Project Management Office within the Technology Services department. Job requires research and information synthesis, as well as skills in conducting interviews with project stakeholders.

I maintain the iCAN Junior Triathlon Club website, working with the Drupal and Wordpress web development platforms. Website maintenance requires knowledge of HTML for design purposes as well as Photoshop experience for marketing purposes.

Fresno, California Area

Manages a team of 7 volunteers in providing quality coffee-based beverages to the members of the church. I maintain stock of all ingredients as well as keep track of all cash flow in and out of our department.

- Managed, scheduled and evaluated a team of 4 baristas in a small, non-profit coffee shop. - Worked with church leadership to procure and implement a new point-of-sale system, increasing ease of use for staff and decreasing the customer wait time by 45 seconds. - Came in under budget while interfacing with local suppliers to procure baked goods and coffee supplies to maintain inventory levels.

Worked under the Director of Information Technologies to learn the role of Information Systems in the banking industry. I helped develop Sarbanes-Oxley audit procedures, created spreadsheets and documents for Executive Board meetings, worked with technicians to perform IT help desk tasks, and built computers for deployment within the company.