Boeing B787-800 DreamlinerA320 Family (A319 - A320 - A321)ERJ E1 (E175 - E195)ERJ E2 (E290 - E295)

- Administered weekly and monthly reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.- Facilitated meetings to communicate team performance goals and results.- Identified and corrected… Show more - Administered weekly and monthly reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.- Facilitated meetings to communicate team performance goals and results.- Identified and corrected deficient performance and behaviors to achieve maximum productivity.- Corrected issues and handled emergencies through responsive and decisive leadership. Show less

- Collaborated with team members to achieve target results.- Identified issues, analyzed information and provided solutions to problems.- Used coordination and planning skills to achieve results according to schedule.- Participated in team-building activities to enhance working relationships.

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary customer support to internal and external customers.- Clarified customer issues and determined root cause of problems to resolve product or service complaints.- Answered customer telephone calls promptly to avoid on-hold wait times.- Responded to customer requests for products, services and company information.- Answered product… Show more - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Provided primary customer support to internal and external customers.- Clarified customer issues and determined root cause of problems to resolve product or service complaints.- Answered customer telephone calls promptly to avoid on-hold wait times.- Responded to customer requests for products, services and company information.- Answered product and service questions, suggesting other offerings to attract potential customers. Show less