• Plan, facilitate, and deliver workshops, and qualifying & development training programs.• Execute, recommend, develop, and assist in implementation of programs designed to enable the organization to meet its objective.• Develop, organize, and continually update training manuals, visual aids and other training materials.• Research & implement new training techniques, exercises, and utilize appropriate educational technologies to enhance learning. • Implement a sustainable plan of programs. • Propose new ideas to improve the training planning and implementation process. • Ensure exceptional quality of service through consistent standard training, development, and coaching. • Selection of course materials, instructional equipment, and educational resources. • Utilize appropriate training & educational technologies to enhance learning.Ensure safe and efficient operations at all times.• Recognizing gaps in knowledge and skills and fill them adequately• Planning and designing training programs• Aiding in the recruitment of suitable candidates for particular roles• Assigning tasks to staff in line with their capabilities• Preparing job descriptions of roles that are to be filled• Conducting training on proper work techniques and skills• Providing training in communication and aptitude• Managing events that are conducted at their organization

• Provide inspired leadership for the organization. • Make important policy, planning, and strategy decisions. • Develop, implement, and review operational policies and procedures. • Help promote a company culture that encourages top performance and high morale. • Oversee budgeting, reporting, planning, and auditing. • Work with senior stakeholders. • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. • Work with the board of directors to determine values and mission, and plan for short and long-term goals. • Build alliances and partnerships with other organizations. • Ensure all operations are carried on in an appropriate, cost-effective way • Improve operational management systems, processes, and best practices • Help the organization’s processes remain legally compliant • Formulate strategic and operational objectives • Examine financial data and use them to improve profitability • Manage budgets and forecasts • Perform quality controls and monitor production KPIs • Find ways to increase quality of customer service

• Reviewed and edited all training materials for accuracy and company policy compliance. • Managed new employee orientation training process for more than 186 employees each year. • Delivered wide variety of courses focused on Safety & Security, On-Job Training and Customer Relation topics to enhance communication, team cohesion and group performance. • Led daily, weekly, and monthly coaching, counselling, and feedback sessions. • Directed training programs and development paths for managers and supervisors. Coordinated ongoing technical training and personal development classes for staff members. • Liaising with internal departments to determine recruitment needs. • Determining selection criteria, hiring profiles, and job requirements for vacant positions. • Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as well as print media, posters, and flyers, when required. • Managing hiring processes via electronic Applicant Tracking Systems. • Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments. • Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates

• Coached employees through day-to-day work and complex problems. • Monitored and evaluated personnel performance to complete annual reviews, • Recommend advancement or address productivity concerns. • Assisted HR manager with interviewing potential employees by asking appropriate • Questions and providing feedback after interviews. • Prepared reports to assist business leaders with key decision making and strategic • operational planning. • Recruited, hired, trained, and supervised staff of 35 and implemented mentoring • program that offered positive employee engagement. • Established and updated work schedules to account for changing staff levels and • expected workloads.

.Interpreted management directives to define and document administrative staff processes. • Coached employees through day-to-day work and complex problems. • Communicated corporate objectives across divisions through regular correspondence and • scheduled status updates. • Monitored and evaluated personnel performance to complete annual reviews, recommend • advancement or address productivity concerns. • Utilised client and staff feedback to maintain customer partnerships and increase revenue