Field Service Management (FSM) & Governance, Risk, and Compliance (GRC):Possess a deep understanding of FSM and GRC processes, ensuring seamless service delivery and maintaining strong compliance management across operations.ServiceNow Development & Customization:Demonstrated expertise in FSM and Service Portal customization, including the development of portal pages, Employee Service Centers, widgets, announcements, and guided tours. Proficient in creating and tailoring… Show more Field Service Management (FSM) & Governance, Risk, and Compliance (GRC):Possess a deep understanding of FSM and GRC processes, ensuring seamless service delivery and maintaining strong compliance management across operations.ServiceNow Development & Customization:Demonstrated expertise in FSM and Service Portal customization, including the development of portal pages, Employee Service Centers, widgets, announcements, and guided tours. Proficient in creating and tailoring dashboards, database views, and delivering insightful reports.ServiceNow Automation & Scripting:Extensive experience with Flow Designer for process automation, Script Includes for modular coding, and database views for effective data management and reporting.Training & Mentorship:Successfully trained and mentored interns, equipping them for the Certified System Administrator (CSA) certification, fostering the next generation of skilled professionals.Integration Expertise:Hands-on experience with Service Graph integrations, including Intune, AWS, and CrowdStrike, ensuring seamless data flows and efficient service management. Show less

• Perform day-to-day ITSM, ITIL support, administration, and maintenance of the ServiceNow platform.• Implementation, Customization, and Maintenance of ITIL modules such as incident, Change, Problem, Knowledge, and Service Catalog.• Developed Business Rules, Script Include, Scheduled Jobs, UI actions, and UI Scripts to customize the platform behavior.• Design and develop solutions within the ServiceNow environment to include new or modifications to applications… Show more • Perform day-to-day ITSM, ITIL support, administration, and maintenance of the ServiceNow platform.• Implementation, Customization, and Maintenance of ITIL modules such as incident, Change, Problem, Knowledge, and Service Catalog.• Developed Business Rules, Script Include, Scheduled Jobs, UI actions, and UI Scripts to customize the platform behavior.• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.• Worked with the project process team to understand process requirements and translate them into technical specifications for implementation. Show less

• Web-based Development using Bootstrap, JavaScript, HTML/CSS for Front-end and C# and Python as back-end Language. I also worked on SQL Server. • Big Data like Hadoop and Business intelligence tools like Qlik Scene to analyze data and delivering actionable information.

• Dive deep into the foundations of web development. From mastering HTML, CSS, and JavaScript to understanding the intricacies of responsive design.• As an intern, I worked closely with experienced developers who guided me through the ropes, imparting industry best practices.• Got the opportunity to experiment with cutting-edge technologies, explore the latest design trends, and push the boundaries of what's possible on the Web development.