•Managing Investor Services team responsible for providing efficient and timely services support to more than 15000 (Corporate/Individual) investors. •Reporting directly to COO in all matters related to Investor Services department.•Efficiently worked to make the department cost effective in terms of services being provided to customers.•Have handled marketing related activities which include the printing of brochures and coordination with the advertising agency.•Handling all… Show more •Managing Investor Services team responsible for providing efficient and timely services support to more than 15000 (Corporate/Individual) investors. •Reporting directly to COO in all matters related to Investor Services department.•Efficiently worked to make the department cost effective in terms of services being provided to customers.•Have handled marketing related activities which include the printing of brochures and coordination with the advertising agency.•Handling all the queries related to investments and reporting them to the COO with best solutions.•Managing overall network of distributors & facilitator of NAFA. Show less

•Managing a Customer Support Services team responsible for providing efficient and timely customer support to more than 900 LAN/WAN Clients (Corporate/Individual) at Karachi, Lahore and Islamabad. Further, the team also provides customer support to approximately 60,000 Investor Account Clients at Karachi, Lahore, Islamabad and Hyderabad.•All clients’ queries are satisfied immediately on the phone. Queries that cannot be satisfied immediately to the relevant departments through the Complaint… Show more •Managing a Customer Support Services team responsible for providing efficient and timely customer support to more than 900 LAN/WAN Clients (Corporate/Individual) at Karachi, Lahore and Islamabad. Further, the team also provides customer support to approximately 60,000 Investor Account Clients at Karachi, Lahore, Islamabad and Hyderabad.•All clients’ queries are satisfied immediately on the phone. Queries that cannot be satisfied immediately to the relevant departments through the Complaint Management System (CMS) for immediately resolution.•Individual/Corporate Presentations – Assisting the Head of Marketing & CSS with corporate presentations to local/international corporate clients. •Providing MIS report of ‘Customer Support Services’ to the Management.•Conduct Training Courses for Corporate/Individual Clients.•Assuring the streamlined day to day operations of Customer Support Department.•Implementation of Call Center and other Financial Services Products. Show less