1. Perform as a primary interface for Global Management with regard to customer escalations.2. Ensure the customer is heard throughout the escalation process.3. Establish correct expectations, enforce relief, and resolve through effective communication.4. Analyze and monitor customer Problem Reports (PRs).5. Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.6. Collaborate with other workgroup teams to train using processes and Procedures based on historical experience.

1. Assigning tasks to field teams, planning for work, giving them targets, and trying to make work smooth at the site.2. Keeping all data in review by the back-end team regarding daily progress and material inventories as well.3. Survey of the sites.4. Installation of different types of GWs with the meters by using communication cables and, in the end, configurations of meters by using different types of software depending on the manufacturer and protocols of the meters.5. Coordination with the main contractor for every technical challenge in commissioning.6. Update daily progress from the site teams and update it in HES (Head End System) of Etisalat and ADDC and in our system also for our record by the back end team and reported to management.

1. To ensure timely completion of the project and to provide assistance and technical support.2. Interact daily with the Customers to understand their needs and requirements and represent them in the field.3. Activating home services for Consumers through Automation.4. Prepare, schedule, coordinate and monitor the assigned daily operational tasks. 5. Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements6. Handling KPI's and major escalations with coordination of team members.7. Coordinates with all projects related personnel (onshore and offshore) on day-today progress of work activities, procurement and operations.

1. Handling OSP work execution, monitoring progress, reporting to Etisalat management.2. Coordination with team for Copper & Fiber DKT or faults clearance.3. Handling Projects- from OLT up to customer end.4. Well experienced over ETISALAT front side applications.5. Daily, weekly & monthly projects reporting to Etisalat management.6. Dairy sheet & keeping follow-up up to project invoice.7. Coordination with teams & provide guideline for smooth execution.8. Resolving of Etisalat Eye / MIMS Cases / Home Ready & Home Pass.9. Preventive Maintenance Civil & Cable.10. Daily SR completion and its reporting to top management.11. Participating from offloading legacy network to the FTTX / GPON.

1. Worked with customer service management to ensure the proper service is being delivered.2. Duties were to attract customers by answering product and service questions.3. To maintain the customer records by updating the account information.4. Collect and analyze data on projects undertaken and report on project outcomes.5. Prepared source data for entry by opening and sorting mail.

Implementation of quality work as per client agreement.1. Support and coordination with onsite field engineers.2. Monitored & reviewed actual workload performed by contractors.3. Worked with the customers if any problem arose.4. Collaborated with other administrative team members, human resources, and the finance department on special projects and events.5. Provided logistical support to visiting executives in coordination with other Administration Officers.6. Handled and distributed all incoming and outgoing mail.7. Created and maintained computer and paper-based filing and organization systems for records, reports, and documents.8. Management escalations follow-up.

1. Responsible for examining documents such as blueprints, drawings, change orders, and specifications to verify the completeness and accuracy of data.2. Review contracts to determine the documentation required for each phase of a project.3. Monitor due dates for drawings, specifications, software, technical manuals, and other documents.4. Manage the flow of correspondence into and out of the Company; ensure outgoing documents are accurate, comply with company standards and policies, route correspondence to correct associates, and protect and secure confidential and proprietary information.5. Copy or fax materials; organize, maintain, and safeguard files and databases.6. Monitors the status of the project to ensure documentation is submitted according to schedule.7. Monitors the status of a project to ensure documentation is submitted according to schedule.8. Reviews and verifies project documents for completeness, format, and compliance with contract requirements.9. Submits project documentation to management for approval, and transmits approved documents to customer.