I am a sales enthusiast working as a Head of Business Development & Sales Operations with more than 19 years of working experience in Managed Live Chat, Human Resources, Training & Development, Telemarketing, Customer Services, Customer Support, and Business Development through B2B & B2C Clients. Responsible for driving business growth within a company, developing a network of contacts to attract new clients, researching new market opportunities and overseeing growth projects, making sales projections, and forecasting revenue, in line with projected income.• Possess excellent computer skills.• Proficiency in MS Office and CRM software.• Ability to Manage, Train, Guide, Hire, and Lead.• Develop plans to initiate and expand market penetration.• Arranging business development meetings with prospective clients.• Conduct research to identify new markets and customer needs.• Keep records of sales, revenue, invoices, etc.• Provide trustworthy feedback and after-sales support.• Build long-term relationships with new and existing customers.• Develop entry-level staff into valuable salespeople.Specialties:• Direct Dealing with Clients & Business• Process Orientation through WebEx• Online Chat, Live Chat• Answering Calls (Inbound)• Recruitment• Training• Leadership• Quality Assurance• Strategic Planning• Product Promotions• Performance Analysis• Customer Relationship Management Applications.• Proven sales track record