World's first and largest palm dates platformFirst of its kindeZad is an easy and secure virtual marketplace that connects wholesale buyers and sellers of dates. This electronic platform enables you to buy and sell wide range of dates wherever you are with a few clicks.Our aspiration is to make the dates trading more convenient and at optimum prices.eZad is an electronic auction platform. A deal will take place only if it’s convenient for both seller and buyer, hence the price is always fair and reliable.New sales channelIf you are a date farmer, through eZad you can have a direct and unlimited access to registered dates buyers worldwide.Register on eZad.ae, bring your dates to your designated receiving center for quality certification and get the best price with hassle-free payments.One-stop sourcingIf you are a date seller, you can have unlimited access to choose and buy wide range of dates that satisfy your needs. You can rely on their quality check process, just search for dates certified as per the Al Foah Company’s industry standard.We can store, package, load and deliver the dates to your warehouse, while you are tracking the process on your mobile.

· P&L management· Business Planning· Business Operations· Assure marketplace liquidity (buyers/suppliers): utilization rate, time to fill, search to fill, buyer to supplier ration, GMV, CAC, LTV, net revenue, number of users and average order value· Goal setting and aligned team with strategic goals· Working cross-functionally with wholesale, category, marketing, product, sales, insights and analysts, legal, and PR to deliver high quality channel management and programs· Continually raise the bar on for the teams and amongst leadership peers· Develop mechanisms, processes, and measurement of all channels to understand what is working and what needs improvement across channels· Conduct monthly and quarterly business reviews and annual resource planning· Identify global stakeholder needs and implement prioritization· Expand the opportunity to further GCC, North Africa, Central Africa and targeted global countries · Inventing on behalf of our Selling Partners to unlock additional growth opportunities

Develop and maintain a go to market strategy based on the market research• Create product awareness through value statements and tailored pitch• Identify potential partnership opportunities by researching market / industry and keeping a close eye on key developments in the region. • Cold call as appropriate within the market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging professional network. • Through market research develop forward -thinking, creative marketing strategies aimed at generating leads, growing g sales, and driving revenue.• Plan persuasive approaches and pitches that will convince potential clients to do business with us• Develop a cordial professional rapport with new clients, and s et targets for sales and provide support that will continually improve the relationship. Grow and retain existing accounts by presenting new solutions and services to partners.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Daily operational management of key partnerships.• Work in close collaboration with Regional Marketing team to ensure alignment of broader goals.• Monitor customer acquisition, sales & revenue and optimize campaigns accordingly.• Compile and analyze performance metrics to assess placements effectiveness and to identify new opportunities.• Plan and develop the required creative/marketing material, landing pages, promotions etc.• Maintain a quality and control products uploads with offers and detailed descriptions.

Assists the board of directors in the telecommunications domain covering digital products and solutions, GSM and fixed services, and project-based solutions. Responsibilities include day-to-day administration of all internal operations, customer experience, retention & loyalty program and prepare long and short-range budgets and work plans. Monitors adherence of the telco to approved budgets and work plans. Evaluates new technologies and service offerings. Reviews compensation arrangements to ensure that settlements, pooling, and access revenues are maintained, regulatory changes affecting revenue requirements are maintained, and regulatory changes affecting revenue requirements are understood by appropriate staff.Principal Duties/Responsibilities Strategy:• Support the Operations Leader and Executive Team in the delivery of Operations strategic plans and business goals• Operations:• Responsible for delivery of operational services in line with service, quality, and cost targets• Ensure team is operating to the group, Global and/or prescribed standardized policies, processes, procedures, and service standards• Ensure all relevant staff are appropriately trained on the relevant processes, systems, procedures, and policies• Through the management team, proactively manage all resources and processes to ensure efficiency and optimization of resource capacity• Support and liaise with other linked functions to facilitate the achievement of service excellence• Proactively manage the team’s metrics and KPIs to meet strategic objectives and monitor and evaluate the performance of the team in line with the Service Level Agreements• Capacity Planning• Develop strong working relationships with client-facing and market-facing managers and together ensure high-level performance and fast, effective issue resolution• Nurture and maintain a culture of continuous process improvement

Operations and Sales scope:Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.Meeting planned sales goals.Setting individual sales targets with the sales team.Tracking sales goals and reporting results as necessary.Overseeing the activities and performance of the sales team.Coordinating with marketing on lead generation.The ongoing training of the sales team.Developing the sales team through motivation, continuous coaching, counselling and product knowledge education.Promoting the organization and its products.Understand the ideal customers and how they relate to the products.Retention scope:Work with existing base of customer to grow and retain the base.Quickly learn and work in multiple customer billing, tracking and CRM systems.Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members.Admin work:Keeps track of employees’ attendance, adherence, absenteeism and shrinkage.Assure that the company’s policy is followed and well communicated.Finalizes and submits salary (basic and variables) to HR.Manages and refines employees’ performance by providing feedback, coaching and training.

-Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.-Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.-Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting.-Create better modes of operations to make customer service easier for both team members and customers.Step in to attend to customers that are proving difficult to team members and resolve their complaints.-Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.-Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.