• Collaborate with peers on Client Service team to help design and implement solution that maximizes value for client• Working with Core and Enterprise clients worth over $300,000 - $500,000 turnover a month• Provide expert services in areas of workflow analysis, application builds activities, go-live support, post-go-live optimization, and reporting analytics• Conduct implementation tasks including application build, go-live support, and post-go-live optimization• Collaborate with teams, including Support, Account Management, Product Management, and Sales to address client issues• Maintain a complete understanding of contract deliverables to ensure the project is delivered on time and within budget• Work with Associates, Consultants, and Managers to develop & refine implementation tools and processes• Perform gap analysis to identify implementation issues and consult on options to address issues• Support go-live activities, observing results, refining and driving continuous delivery improvement• Helped clients with their patient Intake by 10% to 20%• Maintain an understanding of how application is used and configured• Communicate effectively at all levels

Support and administer strategic account sales for Canada, as well as customer relationships in a very face paced environment/market, working with local owner/operators, regional, and corporate offices, as required.Oversee and co-ordinate office administrative procedures and review, evaluate and implement new guidelines.Supports the overall management, planning, and coordination of new projects, particularly new sites within Canada. Being one of the contacts between H&K and various strategic accounts

Build installation orders once measure is complete. Troubleshoot any installation issues, including escalation if required. Expedite all customer orders within timelines defined. Schedule installation projects with service providers and customers. Work closely with service providers and customers to ensure the customer’s project timelines are met.

Working as a Kitchen & Bath sales associate. My core job is to provide best customer service to our customers, by helping them to find the best product for their project.