Overseeing, monitoring & managing the overall day to day Mall Operations of LuckyOne Mall, one of the largest Pakistan Mall. To ensure the overall ambiance of the entire Mall in terms of monitoring maintenance, resolving retail tenants issues, close liaison with in house maintenance teams to get the desired job done as quickly as possible. This also involves facilitating marketing in any of their upcoming events/ promotions and to ensure its seamless floor execution and last but not the least, preparing and maintaining in depth operation logs and reports to analyze day to day tasks and situations and to figure out strategies to further enhance the smooth operations of the Mall to exceed customers satisfaction

Monitoring & Managing the overall day to day Mall Operations of Packages Mall, one of the largest Punjab Pakistan Mall. To ensure the overall ambiance of the entire Mall in terms of monitoring maintenance, resolving retail tenants issues, close liaison with in house maintenance teams to get the desired job done as quickly as possible. Leading F&B and House Keeping

As a Manager Food Court Operation responsible for manage and control the operation of the entire Food Court group in the area of daily operations, sales, tenant and customer relations as well as coordinate with different functional heads including marketing and other support groups in order to enhance the contribution of Food Court to the Mall, which support overall business goals and adhering to the policies of the company as well as laws, rules and regulation of the Company. Key Responsibilities:Responsible for the smooth operations of the Food court and coordinate with food venders in assigned food court premises. Coordinate trash management contractor.Responsible to maintain SOP standard and hygiene standard in all food outlets. Manage entire Food Court and ensures profitable and efficient operation, customer satisfaction and harmonious relationship with tenants.Oversee maintenance and renovation for respective outlets.Responsible for staff management, product quality.Lead and motivate Food Court Managers, supervisors and other staff to achieve targets.Develop operational tanning manual / enforcement of all SOP's Providing focus and direction to subordinates.Decision making and problem solving.Work scheduling that improves employee performance and reduces absenteeism.People management. Cost control, budget control and financial management. Ability to work as part of a team.Sales, marketing and merchandising.Effective administrative procedures.Ensuring high levels of customer satisfaction

• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)• Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines• Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings• Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies• Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results• Enforces compliance with government regulations, Market Policy, employment laws, food safety, National Security Policy, operations and policies and procedures relating to all restaurant activities across shifts• Recruits, selects, hires and retains effective team talent. Counsels and disciplines team members as necessary

• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)• Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines• Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings• Opening and closing procedures, Adhering to company operationManaging a team effectively• Cash responsibility • Assist with training requirements

• OpeningBuilding For Cleaners.• Perform Open Procedures On All System And Registers.• Designated Cash Office Procedure ( Cash Picks, Register Opening And Closings, Create Change).• Handling Customer Complain And Mark Downs On Requested• Receiving Truck.• Coordinate The Daily Activities For Associates In The Execution Of Store Plan As Previously Discussed with Management.• Motivate Associates To Perform Effectively Through Positive Recognition And Constructive Feedback.• Follow Authorization Procedures Within Company Guidelines.

• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)• Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines• Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings• Opening and closing procedures, Adhering to company operationManaging a team effectively• Cash responsibility • Assist with training requirements

• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)• Full accountability for restaurant operations in the absence of the Restaurant General Manager or Senior Assistant Manager• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines• Motivates and directs team members and Hourly Shift Coordinators to exceed customer expectations with food and friendly service in clean surroundings• Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies• Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results• Enforces compliance with government regulations, Market Policy, employment laws, food safety, National Security Policy, operations and policies and procedures relating to all restaurant activities across shifts• Recruits, selects, hires and retains effective team talent. Counsels and disciplines team members as necessary