JOB SUMMARY• Technical operations of ADC servers • Resolution of transaction related issues faced by customer and coordination with the technical vendor• SIT and UAT for new digital banking projects • Channel Transactions reporting as per the business requirements. KEY RESPONSIBILITIES• Ensure the availability of channel services applications round the clock• Handling of Stuck advices parked in SAF in coordination with Settlement team•… Show more JOB SUMMARY• Technical operations of ADC servers • Resolution of transaction related issues faced by customer and coordination with the technical vendor• SIT and UAT for new digital banking projects • Channel Transactions reporting as per the business requirements. KEY RESPONSIBILITIES• Ensure the availability of channel services applications round the clock• Handling of Stuck advices parked in SAF in coordination with Settlement team• Application patches and configurations • Coordination with technical vendors• Involvement in System Integration Testing• Data extraction to facilitate BI team during the reporting requirements• Provide support for implementation of new projects• Provide support to business unit during User Acceptance Testing of new digital banking projects• Ensure to attend Trainings/ self learning as per the bank’s policy• Resolution of issues faced by customers for the channel transactions as reported through email, Helpdesk ITG• Providing Support to various business units of the banks Show less

Working as Officer in Zarai Tarqiati Bank limited since June 2016 IslamabadJob Description being Unit Support Officer in IT-ADC Department• ADC channels Implementation (ATM/Branchless Banking//Internet Banking/Call Center Integration/Mobile Wallet/Utility Bill Payment System).• Exploring and recommending new channel options / ideas and improvements to existing channels through the use of technology.• Coordination with relevant stakeholders and vendor(s) for channel… Show more Working as Officer in Zarai Tarqiati Bank limited since June 2016 IslamabadJob Description being Unit Support Officer in IT-ADC Department• ADC channels Implementation (ATM/Branchless Banking//Internet Banking/Call Center Integration/Mobile Wallet/Utility Bill Payment System).• Exploring and recommending new channel options / ideas and improvements to existing channels through the use of technology.• Coordination with relevant stakeholders and vendor(s) for channel implementation.• Coordination with other departments for design, functionality reviews, training, marketing collateral.• Ensure proactive and collaborative approach to prevent delays and bottlenecks, escalate issues timely for resolution.• UAT, Go-Live and pilot run strategy in channel implementation.Job Description being Officer/Assistant Manager Operations• Worked as Assistant Manager Operations in Islamabad Branch• Performing all daily operations of Branch.• Worked as OG-III in the zonal office Islamabad.• Coordination with all the branches of the Zone regarding daily/weekly/Monthly/Yearly operations Reports.• Coordinating and helping branches in day to day work. Show less

Job Description being Officer Branchless Banking.• Customer Account Opening L0/L1 and Complaint Management System(CMS) :• Role: Branchless Banking 0fficer – 2Responsibilities:• Approval of L0/L1 accounts• UAT Testing: Preform user acceptance test to check proposed changes is fully implemented or not.• Maintaining MIS of daily accounts Registered/Rejected.• Responsible for Verisys of L0/L1 cases received.• Maintenance of log sheet of daily… Show more Job Description being Officer Branchless Banking.• Customer Account Opening L0/L1 and Complaint Management System(CMS) :• Role: Branchless Banking 0fficer – 2Responsibilities:• Approval of L0/L1 accounts• UAT Testing: Preform user acceptance test to check proposed changes is fully implemented or not.• Maintaining MIS of daily accounts Registered/Rejected.• Responsible for Verisys of L0/L1 cases received.• Maintenance of log sheet of daily Verisys.• Jasper login is used to extract Customer Registration/Rejection detail.• Extract Daily Activity report.• Manage daily Customer account opening MIS.• All Utility Bill Payments complaints handling.• All complaints related to Account Opening.• All complaints related to OTC Transactions.• Coordination with NADRA for resolution of complaints. Show less

Team Lead GPON planning and ImplementationJob Description being Network Engineer.• Handling more than one Exchange Areas• Generating Plan of actions for the allocated areas.• OSP Planning of Fiber, GPON & Copper Networks for multiple exchange area for Duct and Cable.• Estimation of Costs for the assigned projects.• Coordinating with concerned Depts. for Execution of Projects and Clearance of Waiters• Coordinating with customers regarding clearance of N.O.Cs… Show more Team Lead GPON planning and ImplementationJob Description being Network Engineer.• Handling more than one Exchange Areas• Generating Plan of actions for the allocated areas.• OSP Planning of Fiber, GPON & Copper Networks for multiple exchange area for Duct and Cable.• Estimation of Costs for the assigned projects.• Coordinating with concerned Depts. for Execution of Projects and Clearance of Waiters• Coordinating with customers regarding clearance of N.O.Cs and Waiters• Tracing all types of Main Cable & Distribution Cable, FTTH, Junction Routes & Access routes.• GPON & FTTH work on different projects of DU telecom with Ericsson• Cable and civil survey for new project.• Preparing of development & recharge project and Recovered project for fiber & copper.• Field work and trace the cable.• FTTH/GPON/ODN Network Planning/Designing and Operations for Green and Brown areas by detailed survey of sites/ buildings.• Designing/Planning & Operations of OSP network including feeder, distribution and last mile single mode 1F/2F Drop Fiber. Show less

Job Description being Operations Engineer.• OSI Layer 1, 2 and 3 troubleshooting • Layer 2 and 3 VPN's knowledge and troubleshooting • Internet related issues and their troubleshooting • Configuration of routers, wireless access points, networking related issues and their troubleshooting • Hand on experience on Alcatel’s BPON (7340) and GPON (7342), broadband solutions, and fiber optics • Troubleshooting and commissioning of ADM, PABXs and HOSTEX • Surveying… Show more Job Description being Operations Engineer.• OSI Layer 1, 2 and 3 troubleshooting • Layer 2 and 3 VPN's knowledge and troubleshooting • Internet related issues and their troubleshooting • Configuration of routers, wireless access points, networking related issues and their troubleshooting • Hand on experience on Alcatel’s BPON (7340) and GPON (7342), broadband solutions, and fiber optics • Troubleshooting and commissioning of ADM, PABXs and HOSTEX • Surveying, laying and installation of Optical Fiber Micronet Broadband and Nayatel Pvt. Ltd, Islamabad – Pakistan Period: August 2010 – February 2011Network Support Engineer, Technical Assistance centerJob Description being Network Support Engineer• Providing support to xDSL and VoIP customers • L2/L3 VPNs support and troubleshooting Cisco 7609 • IP pools, Internet support and troubleshooting Cisco 7609 • Broadband Routers/VPNs/Firewalls Configuration & Troubleshooting • Provide technical support to the FTTH & DSL Customers on network level Show less

Infrastructure Team Experience of working in groups during academic projects including planning, role allocation, coordination and commitmentSKILLS/TOOLSProgramming Languages and Platforms C, Assembly, MATLAB, Verilog Hardware Packages Xilinx ISE, Kiel, AutoCAD, Microwind,Project Planning & Documentation Packages MS OfficeOperating SystemsWindows… Show more Infrastructure Team Experience of working in groups during academic projects including planning, role allocation, coordination and commitmentSKILLS/TOOLSProgramming Languages and Platforms C, Assembly, MATLAB, Verilog Hardware Packages Xilinx ISE, Kiel, AutoCAD, Microwind,Project Planning & Documentation Packages MS OfficeOperating SystemsWindows Xp, Windows Vista, Windows 7,Windows Server 2003 Show less