Developed comprehensive marketing strategies to promote remittance services. This involves conducting market research, identifying target audiences, and creating plans to reach and attract customers.Defining the brand identity and positioning of the remittance company. This includes developing brand messaging, designing marketing materials, and ensuring consistency across all channels.Conduct a thorough market analysis to understand the competitive landscape, consumer behavior, and emerging trends. This helps in identifying opportunities for growth and developing effective marketing campaigns.Creating and executing advertising and promotional campaigns to increase brand awareness and drive customer acquisition. This includes collaborating with creative agencies, managing media buying, and tracking campaign performance.Identifying potential partnerships and collaborations with relevant businesses, such as banks, financial institutions, or online marketplaces, to expand the reach and customer base of the remittance company.Monitoring marketing campaign performance, analyzing key performance indicators (KPIs), and preparing regular reports for management. This involves tracking metrics such as customer acquisition costs, conversion rates, and return on investment (ROI).

Remittance staff:SYMEX & YOMJV, Bank Reconciliation, Making Payment Orders. Online services Western Union, Instant Cash, Himal remit, EZE dealer, Trans-Fast service, and Xpress Money transfer.Applying KYC (Know Your Customer) proceduresHandling cash deposits to local banks through Transguard.Identify, research, and resolve customer issues.Fulfilling targets allocated by the branch in charge. Planning marketing events in camps.Prepare authorized journal/ refund vouchers.Provide fast, excellent, and error-free remittance service.Respect AML rules policy and procedures of the company wherever applicable.Responsible for the implementation of regulation by the Central Bank of UAE.Prepare and verify the daily report.Reconciliation of online products WESTERN UNION, EXPRESS MONEY, INSTANTCASH.Collection of VAT from the customer by registration with our company and depositing it in FTA.WPS (WAGES PROTECTION SYSTEM):Inform to the customers about WPS and encourage them to tie up with Al Falah/ Lulu International.Collect the documents required for registration.Register new companies and prepare the agreements.Follow up with the companies regarding WPS issues and sought them out as soon as possibleKeep the company information recorded in the systemProcess documentation, prepare EIF & SIF files & upload them in the Wages protection System.Operator C3 systems (prepare and upload CHF file and verify)Prepare standard daily exchange rate.Reconciliation of salary disbursed. CASHIER:Interact with walk-in customers to satisfy their currency exchange needs.Approve all transactions forwarded through MIS for outward Remittances.Execute customer foreign currency sale/ purchase transactions.Identify fake currencies and alert the Branch Manager or Supervisor immediately.Coordinating with branch supervisor for day-end cashier reports ensuring smooth functioningand cash balancing of the day.