Responsible for the daily operations in partnership with our 3rd party partners. This includes directing all small project implementations and updates and fulfillment operations.Responsible for developing future operations strategies to drive incremental business and ensure best-in-class customer experience levels. Manager,Essential responsibilities includeAdminister and communicate back end operational reporting that measures performance and reports KPI’s against goals.Primary E-Commerce point of contact for the distribution center, and the fulfillment and guest relations teams.Daily coordination with fulfillment and guest relations to ensure all orders ship out of the distribution center and order complaints/issues are resolved quickly, and to customer’s delight.Lead education of ecommerce policies and Standard Operating Procedures among fulfillment, guest relations, and warehouse operations.Partner with fulfillment and guest relations teams to design and optimize processes that control costs and drive customer satisfaction.Oversee collateral forecasting, and ordering for personalization programs, pack out supplies, gift cards and other initiatives as needed.

responsible of day to day operations in accordance of all pickups of consignment as well as of deliveries with clearance and arrangements of air freight, sea freight and land transport via line haul and agent.  Maintaining daily reports of inbound and outbound shipments responsible of daily connection of local and international shipments through our agents and line haul and responsible of all the related jobs regarding the service and operations.  Coordination with Sales department, customer service as well as our clients to ensure good service will be provided.  Taking care of fleet of the branch in respect of maintenance, documentation, organize in coordination with the respective concerns.