12 Years Experience Customer Service/Public RelationTo excel in my area of activity by taking up challenging assignment at work place and contribute to the growth of organization and self Currently working as Manager – sales, Operation & Customer Servicing with DeLite Engineering Center, Kuwait• Familiar with public relation & client servicing involving Planning & execution, overseeing resource & cost control as well as conceptualizing & screening events.• Skilled in conducting feasibility studies & research and coordinating to determine the viability based on the financial & economic parameters• Conducting Emergency & Response Procedures during evacuation• Demonstrated excellence in managing in terms of administrative functions of advertising/events• Exposure in handling operations and accountable for quality service & timely completion• Preparation of Improvement Process after every successful event management• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of targets• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members• Provide supervision & support on all aspects of operation management from conception, management and ensure to meet the requirements. • Permit document creation & evaluation and corresponding approval from client• Material Handling & Stock Management for all the projects• Implementation, Coordination and preparation of management schedule.• Monitoring and control all Sub-contractors• Coordination with Clients for weekly meeting of Progress discussion• Preparation of All Installation materials and Release the request note to purchase department.• Preparation, Submission & approval of Handover documents such as As Built Drawing, Operation Manual, Special Tool, and Warranty.• Prequalification Presentation – To Client for Event Plan & Operation plan for cracking the deal.Career Timeline • Customer Support Executive at WIPRO BPO, India from June 2004 to June 2006• Team Leader at ICICI ONE SOURCE, India from January 2006 to September 2006• Subject Matter Expert at 3 Global services , India from October 2007 to December 2008• Production Coordinator at FILM & SERIAL PRODUCTION, India from January 2009 to March 2012 • Gheewala Man Power Consultancy, India from April 2012 to October 2014Customer Service – Manager at DeLite Engineering Center, Kuwait from November 2014 to till date.