• Successfully continued to lead projects with a team of sales reps to a record-breaking year in 2021 in the horticulture market. • Received high recognition as the main contact of over 200 accounts through effective, professional and timely communications. o Services the customer by maintaining and following construction schedules, being their primary contact and source of information and resolving customer concerns.• Helped to develop, build and maintain a team of 15 account managers through mentoring, training and constructive feedback.• Managing the day-to-day project responsibilities by coordinating the involvement of internal departments such as accounting, supply chain, installation, production, and executive leadership in order to meet product, delivery, and installation deadlines for each account. • Effectively implemented new reports and data sheets to help processes for internal departments and become more efficient. • Traveled to customer sites and trade shows to build and develop stronger relationships.

• Led Pipp Mobile into a brand-new market as the primary National Account Manager.• Recognized as top National Account Manager for Pipp Mobile in 2020.• Building and maintaining strong relationships with over 100 accounts through exceptional client service on a day-to-day basis.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Managed and forecast key account metrics, helping all accounts consistently grow their business.• Leading, training, and managing other members of the account management team and dealing with any issues that may arise.• Identifies opportunities to grow business with existing clients through development of proposals, contracts, and pricing.• Managed multiple cross-department functions to ensure great customer service.

• Unload and stock product according to sale floor needs • Scan product to ensure inventory accuracy • Communicates effectively with team to ensure high productivity

• Set-up advertising displays and arranged merchandise to increase revenue • Created displays to showcase products and sell promotions • Maintained a clean orderly department • Managed multiple cross-functional departments and provided great customer service • Solved difficult issues with the customers and vendors regarding products and services • Communicated with vendors on a regular basis to ensure customer satisfaction

• Managed and fielded all incoming phone calls from customers and vendors • Recorded customer orders and returns for accurate inventory management • Diagnosed inventory, customer accounts and financial issues with best ethical practices • Known for exemplary customer service, team player mindset and outstanding cash-handling accuracy• Identified and solved potential problems with proactive detail in a self-directed manner • Worked within a team to provide holistic feedback to the entire store• Facilitated returns and made sure the returns were organized

• Sold credit cards and protection plans to help increase revenue • Assisted with loading customer cars to ensure great customer service • Managed customer transactions with speed, accuracy and a friendly smile