Adnan Zafar Email and Phone Number

- Provide first-level technical support to end-users via phone, email, or chat in adherence to established Service Level Agreements (SLAs).- Assist users with hardware, software, and network-related issues, resolving problems in a timely and efficient manner.- Troubleshoot and diagnose technical issues, including desktops, laptops, printers, peripherals, and software applications.- Escalate complex technical issues to the appropriate IT support teams or senior technicians for further investigation and resolution.- Document all support activities, including issue details, troubleshooting steps, and resolution in the ticketing system.- Follow standard operating procedures (SOPs) for incident management, problem resolution, and escalation processes.- Provide guidance and instructions to users on basic IT-related tasks, such as password resets, account setups, and software installations.- Participate in IT projects, system upgrades, and deployments as needed.- Stay updated on the latest technologies and IT trends to enhance technical knowledge and support capabilities.

- **System and Network Troubleshooting:** Expert in diagnosing and resolving hardware and software issues, ensuring minimal downtime.- **PC/Laptop Management:** Proficient in the installation, configuration, and maintenance of PCs and laptops, addressing both hardware and software problems.- **Networked Printer Solutions:** Experienced in the installation, configuration, and troubleshooting of networked printers.- **Application Software Support:** Adept at maintaining and supporting various application software to meet user needs.- **Onsite Configuration and Upgrades:** Skilled in the installation and upgrade of hardware and operating systems, ensuring smooth operations.- **Client and Vendor Coordination:** Effective in liaising with clients and vendors to ensure timely resolution of issues and procurement of necessary resources.- **Virtual Network Computing (VNC) and DNS:** Proficient in VNC for remote support and DNS for network management.- **IT Assistance:** Managed documentation, inventory, and coordination with department heads, ensuring efficient IT operations.- **Technical Leadership:** Provided technical direction to IT support staff and faculty, maintaining the integrity of LAB computer systems and ensuring the constant availability of technical resources.- **Windows OS and Servers:** Maintained Windows operating systems and servers, managed virtual machine software installations.- **Hardware and Network Troubleshooting:** Ensured minimal downtime through proficient handling of hardware and network issues.- **Remote Desktop Configuration:** Assisted faculty in managing lab and classes by providing data sharing and remote desktop configuration assistance.Coordinating with client and vendors Domain Name System (DNS) IT Assistant•Documentation •Inventory management•coordination with HODs•Management•Imaging and cloning•Backup•solving Queries as Per Ticket•Block Team Lead IT *L1 & L2 System Engineer*

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