As a former C.O.O at Chillax Solutions, I contributed to the growth and success of the company by leading and managing various projects, including customer support, service, engagement, email and chat support, lead generation, and appointment setting. I also handled social media management and other administrative tasks. I was recognized as the employee of the month in June 2019 for my outstanding performance and dedication.I have a Bachelor's degree from University of the Punjab and six years of experience in the BPO industry as a telesales and customer support professional. I am currently working as a full-time freelancer at Upwork, where I apply my skills and expertise in customer relationship management (CRM) and customer service management. I am hardworking, reliable, trustworthy, resilient, and fast learner. I pay attention to detail and I can work with minimal supervision. I am eager to learn more and bring out the best in myself and the project.