Adnan A. Email & Phone Number

United States

San Francisco, California, Us

- Managed the entire device lifecycle for employees, including procurement, configuration, and maintenance of IT equipment and office networks.- Administered Okta user lifecycle and directory, ensuring secure and streamlined access to SaaS applications through SAML-based integrations.- Provided IT support for in-person and remote teams, resolving issues efficiently and providing both in-person and remote support to employees.- Led SaaS integration efforts, enabling secure access via Device Trust identity management solutions.- Supported onboarding and offboarding of employees, preparing hardware, maintaining inventory, and managing user access permissions.- Implemented and managed Mobile Device Management (MDM) platforms, ensuring all devices adhered to security standards and internal policies.- Collaborated with cross-functional teams, ensuring that IT initiatives aligned with the company's business and security objectives.- Developed and enforced IT policies to ensure 100% compliance with internal SLAs for patch management and workstation security.

San Francisco, California, Us

- Implemented Okta SSO & Access Management: Led procurement and implementation, ensuring secure and streamlined access for employees- Compliance & Security Expert: Drove SOC 2 Audit efforts, serving as primary liaison with auditors for Type 1 audit, ensuring adherence to industry standards- Access & Asset Management: Built Okta access requests, established baseline asset inventory records for effective tracking- Device Security & Management: Implemented basic device management using Vanta, enhancing data security and device integrity- Cross-Functional Support: Advised marketing and product teams as market expert, used program management skills to communicate progress transparently- Efficient Documentation: Provided detailed system documentation, enabling effective utilization of IT resources- Strategic Collaboration: Aligned IT initiatives with business objectives, fostering a cohesive work environment- Proactive Problem Solver: Offered prompt IT solutions, minimizing disruptions and maximizing productivity- Vendor Relationships: Supported vendor relationships, ensuring optimal IT services and support for the startup

San Francisco, California, Us

Built the IT department as first hire, including access management controls, software license management, and asset/inventory management. Streamlined onboarding/offboarding processes and managed equipment purchasing and inventory. Provided audio/video support for on-site events and offered team-building workshops, training programs, and technical coaching to colleagues. Managed modern tech stack: Google, Okta, Slack, Zoom, GitHub, Figma, Indent, Sentry, Asana, etc.- Implemented access management controls, Apple DEP/Kandji MDM, asset/inventory management, and streamlined onboarding/offboarding processes for a fully remote workforce with HR and Finance- Supported hybrid, in-office, and remote end users globally, establishing relationships with Apple Business and vendors internationally- Automated access management program and created a customer-facing elevated access feature

San Francisco, Ca, Us

- Hired, trained and mentored a growing team of 8 IT Generalists globally- Supported employees, vendors and contractors while streamlining practices and processes- Built integration strategies for onboarding practices through multiple acquisitions- Providd hands-on and remote support for incident response, security, and networking teams- SSO configuration, troubleshooting and maintenance with vendors + internal customers

San Francisco, Us

-Develop user community and provide product support using various social media outreach and direct contact methods-Develop and maintain external Slack forum for developers, beta users and team members to communicate and provide feedback regarding latest platform versions and integrations-Test beta releases before public offering to ensure bugs and issues are documented and resolved quickly to ensure optimal customer experience-Communicated customer experience issues and feedback to product and engineering teams-Help create a customer-focus driven culture in a small startup environment

New York, Ny, Us

Formerly Boardvantage, Inc (acquired by Nasdaq May 2016)-Provide in-depth technical support to executive-level director and administrative clients regarding computer and network issues in various enterprise and small business environments-Windows (Desktop and mobile), OS X, iOS, Android troubleshooting and support-MS Office, Java, Flash and browser plugin troubleshooting-Utilize Parature, Salesforce, Genesys/Angel, Slack-Communicate emerging issues with account managers and product teams-Document issues for engineering/QA escalations and own to resolution-Test SaaS portal, iOS, MS Surface and Android platform updates prior to public release-Technical Writing/Knowledge Base updates as product updates are released

Cupertino, California, Us

-Apple Certified Macintosh Technician-Apple OS X Certified Technician-Provided technical support and training using customer service skills in reservations-Served on mentor team, participating in onboarding/training processes-Helped foster a culture of feedback and accountability to push personal and team growth-Diagnosed and performed warranty hardware and software repairs on Macintosh desktop, portable, and mobile devices; handled process from start to finish including invoice resolution-Developed time management, ability to retain composure and customer focus-Developed ability to document and record troubleshooting and issue resolution-Relied on personal experience, technical documentation and working knowledge of computers and information systems to find complete and effective solutions for over 8000 customers personally-Personal NetPromoter Score of 92 during time in role

Sunnyvale, Us

-Performed professional and efficient on site equipment installations based on client needs -Performed on site sales of peripherals and accessories as needed using mobile payment systems-Entertainment systems, network printers, wall mounted and unmounted televisions/routed wiring-Handled delivery and recycling of electronics and systems

Matthews, North Carolina, Us

-Operated Customer Service desk in organized and friendly manner, handled sales/returns/services-Responsible for opening and closing cash registers and securing cash tills-Trained new baggers and cashiers as well as managed break times and assigned duties-Responsible as first contact for all customer service issues and telephone inquiries-Previous Duties included: Cashier/Bagger, Overnight Stock Clerk, Deli Clerk, Dairy/Frozen Clerk

-Managed day to day operations of a 501c(3) organization with 5000+ members -Office duties: handling phone calls, community center resource allocation, member services-Maintained facilities, managed weekly/daily prayer services, nightly closing duties and securing premises-Worked closely with local law enforcement to ensure neighborhood and community regulations followed-Worked with Youth Director and Youth Education Program to ensure clean and secure environment for Saturday and Sunday School Programs