Technologies used: Microsoft 365 / Windows Active Directory / VMWare / VNC / RDP / MS Office / Windows Update Policies / Command Line & Windows PowerShell / Computer Management / Windows 10 & 11 / Android OS / Windows Registry / Windows Server & Management ConsoleMicrosoft 365 Administration● Troubleshoot issues with Microsoft 365 Teams● Implemented and supported security policies, such as data retention● Supported the messaging environment in the Cloud (Microsoft 365)● Conducted monthly audits on the Active Directory environment to reconcile users● Primary On-site support for Microsoft 365 issuesSystems Administration● Handled service calls to resolve technical issues for end-users utilizing Windows Active Directory● Ensured all instances of issues and service calls are well documented● Maintained and monitored IT systems performance and stability● Implemented system updates following protocols and utilizing a least-at-risk update structure● Set up workstation systems for remote connectivity and accessIT Security and Policies ● Enforced data security and other policies, PCI compliance, and software compliance● Assisted in the design of new solutions and systemsMaintenance of company IT Infrastructure ● Continuously supported the functionality and integrity of Optima's IT infrastructure● Physical Hardware, Server, and System Maintenance ● Managed hardware systems including but not limited to routers, switches, and other physical devices● Managed operations, maintenance, upgrades, and modifications to internal serversHelp Desk Support ● Resolve varying issues for end users for internal IT systems and procedures● Provided tier 1, 2 & 3 support and troubleshoot issues● Handled account management operations for internal users● Handled service calls to resolve technical issues for end-users● Ensured all instances of issues and service calls are well documented● Handled hardware changes and installation of computer systems

Tech Stack — PHP • JavaScript ES6 • HTML 5 • CSS 3 • jQuery • AJAX • MySQLNature of Work — Full-Stack Development • Software Engineering • Security & Authentication • Responsive Web Design● Developed and Implemented modern dynamic Login/Registration Application Form.● Development of front-end features and components for improving design, cross-browsercompatibility, performance, and user experience.● Working with back-end components to handle and manage incoming user data.

Tools Used — ReactJS • JavaScript ES6 • HTML 5 • CSS 3 • Bootstrap 4 • Firebase • GIT/GitHubNature of Work — Responsive Front-End Web Development • Web Design • Project Management • Performance & Cross Browser Compatibility • SEO● Developed user friendly Front-End components with ReactJS, HTML 5, CSS 3, & Bootstrap 4.● Spearheading Web Development Project for the company.● Communicating with Administration on requirements and meeting expectations and standards.● Developing concise workflow and project deadlines utilizing Project Management best practices.● Developed a fully multi-device responsive, well designed, and functional Front-End Website.● Improved Company SEO through SEO analysis, research, and implementation.● Utilizing GIT and Github to maintain secure code and version manipulation.● Deploying and maintaining the website using Firebase (BaaS) for Back-End operations including Domain initialization, DNS setup and Web Hosting.

Tech Stack — Google Sites CMSNature of Work — Responsive Front-End Web Development • Project Management • IT Systems Management● Troubleshoot, maintained, and developed IT system infrastructure and setting up LAN network with systems● Provide Tier 1, 2, and 3 support for IT systems● Designed, Developed solutions, built and set up network topology, IT systems, and other Devices● Troubleshooting and resolved hardware, software, and network Issues of IT systems● Built small local office IT infrastructure for organization● Set up office structure for 5 main computers● Installation of software applications and maintained updates● Installed IT hardware such as computer systems and cabling● Resolved network, software, and hardware issues● Increased membership signup rate by 60% with implementation of proper SEO for the landing page.● Provided technical feedback about IT systems in a project management setting back to key stakeholders in the organization including but not limited to, understanding needs for the project and developed options for best results based on operational requirements● Procured IT systems through verified trusted vendors based on IT systems requirements and negotiated options with potential vendors

Provided customer solutions and met customer needs in a timely and effective manner.Promoted the value of customer loyalty Demonstrated extensive customer service excellence in sales and providing solutionDemonstrated in-depth knowledge of rogers services and technologies to enhance customer experienceRegularly exceeded sales targets by 10-15%Built customer relationship by providing prompt and exceptional sales and after-sales servicesExperienced in managing store duties - both opening and closing of the storeDemonstrated excellent customer service, understanding, and incredible teamwork among all associates.Handled fast paced work environment efficientlyDemonstrated effective prioritizing and organizational skills at the workplaceAlways maintained and unheld company values and goals towards customers and team members

● Demonstrated above and beyond customer support and solutions. ● In charge of customer IT maintenance and repairs in a fast paced environment.● Extensive experience in Ticketing new issues, tracking, troubleshooting, performing repair operations, and delivering repaired devices to customers in a timely manner.

● Extremely accurate typing and data input with 100% accuracy.● Typing Speed 50+ words per minute with 95%+ accuracy● Handled multiple deadlines for data operations with ease and accomplished each task before deadlines.● Transfer data from paper formats to database systems accurately and quickly.● Experienced in handling highly confidential data.● Sorting and organizing data accurately for data input.● Assisted the head of the I.T. Department with transcription operations and data entry operations for the clinic. ● Producing end reports for management.● Delivered assigned tasks earlier than expected with maximum quality of work.● Worked in a hybrid work environment and delivered quality results from individual work with overlapping deadlines.