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Adnanali Khan Email & Phone Number
Sr. Support Queue Manager
at
Snowflake
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Support Queue Manager
Location
Pune, Maharashtra, India
Company size
Who is Adnanali Khan? Overview
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Quick answer
Adnanali Khan is listed as Sr. Support Queue Manager at Snowflake, a with 10201 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Adnanali Khan.
Adnanali Khan previously worked as Senior Support Queue Manager at Snowflake and Support Engineer and Trailblazer Guide FY'24 at Salesforce. Adnanali Khan holds Pgdbm, Operations Management from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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Snowflake
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Profile bio
About Adnanali Khan
As the Sr. Support Queue Manager overseeing NA Region (US-Shift) within the Global Technical Support (GTS) team, I coordinate case resolution, collaborate with management to adapt to change processes, and ensure effective communication with stakeholders. I facilitate information cascade with the Manager On-Duty (MOD) and collaborate with various internal teams for seamless support delivery. With a focus on escalation readiness, monitoring, and continuous improvement, I drive efficiency and effectiveness in our support operations.Also I have worked as Experienced Technical Support Engineer (Network Infra. & Security) with a demonstrated history of working for Salesforce Support and IT Systems Projects. On-hand Experience of Microsoft Products (Azure, AD, etc.), Salesforce Sales and Service Cloud and many other Applications.
Current workplace
Adnanali Khan's current company
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Snowflake
7 roles
Adnanali Khan work experience
A career timeline built from the work history available for this profile.
Senior Support Queue Manager
Current- Handling and Coordinating EMEA & NA Region (UK, IST and US Shift) Engineers within the Global Technical Support (GTS) Team.- Working with GTS management and enablement teams for any new change process for wider Global Technical Support teams.- Collaborating with MOD to cascade any IR SLA misses.- Participate in workforce planning activities in coordination with internal teams. - Act as a single point of contact for specific workflows related issues and escalations. - Liaise and support the escalations team as required.- Collaborating with other stakeholder teams (CSE, CCR, TSM, and other internal stakeholder teams).- Escalation readiness/awareness for escalated accounts/AAA accounts, helping with resource coordination.- Monitor the Omni Supervisor and Delivering the handover calls between the cross-region.- Add process & tool improvement ideas and, share them with TSMs/MODs, and get a GSRA/JIRA created if needed.- Working with GTS management and enablement teams for any new change process for wider GTS teams.- Hosting Knowledge sharing sessions with the rest of the team members (cross-team/regional/global).- Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements. - Develop trusted relationships with the leadership team across the organization.
Feb 2024 - Present
Support Engineer And Trailblazer Guide Fy'24
- Queue Monitoring and Handling Sev1s- Network Infrastructure and Core Maintenance- Security and Performance- Multi-Factor Authentication & SSO- Data Center Migration, Instance Refresh, Site Switch and Database Refresh
Jun 2022 - Feb 2024
Administrator - Km
Dec 2021 - Apr 2022
Support Engineer (Spe - Salesforce India)
Dec 2020 - Sep 2021
Level 1.5: Senior Representative, Operations
Apr 2019 - Nov 2020
Senior Customer Service Representative
Sep 2017 - Dec 2018
Team & coworkers
Colleagues at Snowflake
Other employees you can reach at snowflake.net. View company contacts for 10201 employees →
JE
Jack Eskay
Colleague at SnowflakeDenver, Colorado, United States
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EB
Ekaterina Braun
Colleague at SnowflakeSan Francisco Bay Area, United States
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TC
Tasha Cabrera
Colleague at SnowflakeAtlanta, Georgia, United States
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AB
Alli Burns
Colleague at SnowflakeDenver, Colorado, United States
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LM
Lindsey Miller
Colleague at SnowflakeDenver, Colorado, United States
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CI
Carl-Mike Ishaac
Colleague at SnowflakeAlmere, Flevoland, Netherlands
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TM
Tsubasa Mizutani
Colleague at SnowflakeAichi, Japan
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JL
Justin Liu
Colleague at SnowflakeNovi, Michigan, United States
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AN
Adithya Nanduri
Colleague at SnowflakeVisalia, California, United States
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SP
Shruti Pattikara Sekaran
Colleague at SnowflakeSan Francisco Bay Area, United States
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Jack Eskay
Colleague at SnowflakeDenver, Colorado, United States
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EB
Ekaterina Braun
Colleague at SnowflakeSan Francisco Bay Area, United States
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TC
Tasha Cabrera
Colleague at SnowflakeAtlanta, Georgia, United States
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AB
Alli Burns
Colleague at SnowflakeDenver, Colorado, United States
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LM
Lindsey Miller
Colleague at SnowflakeDenver, Colorado, United States
View →
CI
Carl-Mike Ishaac
Colleague at SnowflakeAlmere, Flevoland, Netherlands
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TM
Tsubasa Mizutani
Colleague at SnowflakeAichi, Japan
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JL
Justin Liu
Colleague at SnowflakeNovi, Michigan, United States
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AN
Adithya Nanduri
Colleague at SnowflakeVisalia, California, United States
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SP
Shruti Pattikara Sekaran
Colleague at SnowflakeSan Francisco Bay Area, United States
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3 education records
Adnanali Khan education
Pgdbm, Operations Management
Diploma, Mechanical Engineering
Jmct'S Polytechnic
Bachelor'S Degree, Mechanical Engineering, Distinction
Aurangabad College Of Engineering
FAQ
Frequently asked questions about Adnanali Khan
Quick answers generated from the profile data available on this page.
What company does Adnanali Khan work for?
Adnanali Khan works for Snowflake.
What is Adnanali Khan's role at Snowflake?
Adnanali Khan is listed as Sr. Support Queue Manager at Snowflake.
Where is Adnanali Khan based?
Adnanali Khan is based in Pune, Maharashtra, India while working with Snowflake.
What companies has Adnanali Khan worked for?
Adnanali Khan has worked for Snowflake, Salesforce, Wipro, Cognizant, and Concentrix.
Who are Adnanali Khan's colleagues at Snowflake?
Adnanali Khan's colleagues at Snowflake include Jack Eskay, Ekaterina Braun, Tasha Cabrera, Alli Burns, and Lindsey Miller.
How can I contact Adnanali Khan?
You can use AeroLeads to view verified contact signals for Adnanali Khan at Snowflake, including work email, phone, and LinkedIn data when available.
What schools did Adnanali Khan attend?
Adnanali Khan holds Pgdbm, Operations Management from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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