Adnan Asif Email and Phone Number

• Conduct comprehensive research to identify customer needs and market opportunities.• Gather product requirements, prioritize feature implementations, and improve user experience.• Work closely with UI/UX designers and engineers to drive feature definition and implementation.• Participate in sprint planning sessions, collaborating with the engineering department to prioritize feature implementation according to user needs and business objectives.• Lead daily stand-ups with cross-functional teams and coordinate with project managers and product owners to define and execute the product strategy and roadmap.• Craft a comprehensive Product Requirement Document (PRD) to outline the functional and non-functional requirements, features, and specifications for successful product development and implementation.• Responsible for managing B2B projects across eight distinct regions, including UAE, KSA, Oman, Bahrain, Kuwait, Qatar, Singapore, and South Africa, to cater to esteemed clients like Majid Al Futtaim Group, Saudi Tourism Authority, Vodafone, Samsung, Emirates, and Baskin-Robbins, highlighting a varied and successful portfolio.• Accountable for the customer experience of Entertainer's (B2C) mobile app and enhancing it through measurable success metrics.• Manage an online ordering platform, where users can order food for delivery or Takeaway directly from the app.• Collaborate closely with key stakeholders to provide strategic guidance to ensure seamless product adoption and drive market expansion initiatives.• Establish KPIs for the product, focusing on increasing engagement, improving Net Promoter Score (NPS), enhancing App Store ratings, and decreasing churn rate.•Perform quality assurance controls on products to ensure predefined standards of quality and reliability.•Liaise with the Marketing department to ensure proper advertisement and positioning of new•Monitor and report on users' reactions after launching the product.

• To conduct competitor analysis to identify competitors' strengths & weaknesses, achieve a better understanding of business processes, and discover opportunities for optimization. • Developing, producing, and editing website content relevant to customer queries as required. • Work on ticket management, automated chatbot, automated responses, and a knowledge center.• Managing and updating product databases. • Prepare clear, comprehensive, and specific quotation emails to clients.• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria. • Analyze large volumes of data to create data-driven insights that enable accurate decision-making. • Execute test cases and analyze results. Maintain quality of service to customers by establishing and enforcing company standards. • Establish and maintain positive customer relationships by providing support, relevant information, and guidance on products. • Develops, owns, and executes product roadmap. • Lead the product functional design process based on an intimate knowledge of the users and technology. • Build solid productive relationships with all levels of leadership and support teams.

• Design, implement, and maintain web and mobile applications with an emphasis on PHP and Web-based application development.• Collaborate with team members across departments to translate business and technical requirements into product solutions.• Manage development projects from inception to deployment autonomously and independently.• Implement integrations with all manners of back-end systems, both proprietary and third party.• Provide administrative support, tools, and documentation for specific development projects• Design applications and database structures for performance and scalability.• Deliver accurate project requirements and timeline estimates, providing regular feedback and consistently meeting project deadlines.• Designing and implementing web-based back-end components that are high performing and scalable.• Participating and improving development processes and tools for other development teams.• Actively participate in quality assurance activities including design and code reviews, unit testing, defect fixes, and operational readiness.• Develop and conduct targeted technical mentoring, training, and workshops.

• Manage Team, and deliverables and constantly work to improve KPIs. Responsible to run the smooth day to-day shift and its related operations.• Manage floor, adherence to set SOPs and defined policies with an SLA-driven approach. Work on Team motivation and bonding.• Responsible for the implementation of processes set by the management / Clients.• Share and analyze reports to provide complete operational visibility.• Coordinate with the Manager to evaluate tasks and ensure implementation through constant monitoring.• Make recommendations and share feedback and improvise if needed in the existing processes.• Work closely with management to achieve team and department goals.• Handle escalated emails when required and take care of difficult scenarios when necessary.• Build solid productive relationships with all levels of leadership and support teams.• Resolve operational and interdepartmental problems quickly.• Coordinate with the support department for the successful delivery of assigned tasks.• Responsible for information security tasks within own work scope.

• Communicate with customers globally via email and chat and answer their queries.• Follow Client instructions regarding quality• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem• Follow the company's SOP, policies, norms, and values• Demonstrate strong domain knowledge and communicate accurate information to the customers.• Use the ticketing system and other software to enter and maintain relevant data.• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.• Take product and industry-specific quizzes on a weekly basis to exhibit strong command of the domain.

• Designs, develops, troubleshoots, and debugs software programs for enhancements and new products using HTML5, CSS, Bootstrap, JavaScript, and JQUERY.• Collaborate with cross-functional teams, including creative designers, backend developers, and project/product managers, to understand project requirements and design specifications.• Implement mobile responsive and user-friendly web interfaces based on provided designs and wireframes.• Develop and maintain reusable UI components and libraries, ensuring consistency and efficiency across projects.• Optimize web applications for maximum speed and scalability, utilizing best practices and performance optimization techniques.• Conduct thorough testing of UI elements to ensure cross-browser and cross-device compatibility.• Continuously monitor and improve front-end performance, accessibility, and security.• Participate in code reviews, providing constructive feedback and following coding standards.• Troubleshoot and debug frontend issues, addressing bugs and identifying areas for improvement.• Collaborate on the improvement of the overall development process and contribute to enhancing team productivity.

• Helping in evaluating student quizzes, exams, and projects.• Helping in evaluating student projects.• Helping students in learning and applying design techniques.• Helping students in understanding the application of Usability engineering on real-world projects.

• Helping in evaluating student quizzes, exams, and projects.• Helping in evaluating student projects.• Helping students in learning and applying design techniques.• Helping students in understanding the application of Usability engineering on real-world projects.

• Manage and maintain files and records.• Schedule internal and external appointments and meetings.• Assist in coordinating and providing administrative support for ongoing events and conferences. • Respond to telephone, emails, and in-person inquiries from faculty, staff, students, and external organizations.

• Helping in evaluating student quizzes and exams.• Helping in evaluating student projects.• Help in invigilation during exams.• Help in designing curriculum for the students.