NetSuite Application Delivery• Working for several customers throughout cross-functional industries to implement sophisticated ERP business solutions• Experience in translating customer business requirements into workable world class business solutions, implementing software solutions and re-engineering initiatives.• Established an excellent understanding of standard business practices related to Accounting (Transaction Processing, Inventory etc.), Sales Force Management (Opportunity, Proposal, Forecasting, Territory Management, Quotas), Integrations using iPaas to name a few, as well as Productivity Tools and Support M Excelled in the client management skill set and working side by side with customers to execute and address implementation plan, clearly articulate options and prioritize activities.• Acting as a liaison in quickly understanding client needs, developing innovative plans to solve their needs in question, and further more documenting these plans to create a business requirement document.• As resource to implementation team ensured timely deliverables while balancing the triple constraints.• Evangelized NetSuite to build customer relations and ensure customer satisfaction.• Provided pre-sales support to demonstrate functionality and product fit to customer.

• Spearheading the Emerging Markets vertical in both sales and delivery• Delegating project deliverables through the various resources within the teams within the vertical structures• Assisting in the presales sides of the business to lure in more clients in specific verticals/micro-verticals. Provided pre-sales support and strong delivery support to demonstrate functionality and product fit to customer.• Providing mentorship within teams to gear up resources for various types of project challenges

- Providing consulting services in the cloud sphere- Supply Chain Management and Retail

• Serve as a technical advisor/SME to clients, prospects and partners to assist them in optimizing their use of our E-Commerce product suite to successfully define, build and deploy online commerce applications.• Lead the translation of the client's business requirements into systems design.• Prepare elements of sales proposals to represent our technical expertise.• Design architecture for scalability, high-availability, performance, flexibility, operational efficiency, security and maintainability.• Offer implementation options for new system features that enable strategic business capabilities.• Work with project managers to ensure accurate scoping timely delivery of projects—estimate time frames, quality and quantity of resources required to successfully implement project; develop project plan incorporating all project variables including risk.

Consulting experience includes working for Professional Services. Providing for each implementation, in depth Business Process Mapping sessions, writing quality Business Requirement Documents leading onto delivering successful implementations. • Worked for several customers throughout.• Demonstrated experience in translating customer business requirements into workable world class business solutions, implementing software solutions and re-engineering initiatives.• Established an excellent understanding of standard business practices related to Accounting (Transaction Processing, Inventory etc), Sales Force Management (Opportunity, Proposal, Forecasting, Territory Management, Quotas), Marketing (Email Campaigns, Marketing Templates etc), as well as Productivity Tools and Support M Excelled in the client management skill set and working side by side with customers to execute and address implementation plan, clearly articulate options and prioritize activities.• Acting as a liaison in quickly understanding client needs, developing innovative plans to solve their needs in question, and further more documenting these plans to create a business requirement document.• As resource to implementation team ensured timely deliverables while balancing the triple constraints.• Evangelized NetSuite to build customer relations and ensure customer satisfaction. • Provided pre-sales support to demonstrate functionality and product fit to customer.

Solutions Consultant• Excellent understanding of common industry standard business practices as related to Accounting (Transaction Processing, Shipping Integration, Inventory etc), Sales Force Management ( Opportunity, Proposal, Contract Management, Forecasting, Territory Management, Quotas), Marketing (Email Campaigns, Marketing Templates etc), as well as Productivity Tools and Support (Cases Management, Territory Management, Knowledge Base Development).• Building robust solutions through customizations that revolve around features such as Web Store, Accounting Transactions, Customer Management, and Sales Force Automation.• Demonstrated experience in translating customer business requirements into workable world class business solutions, either as a software solution or a re-engineering initiative.• Excelling in the client management skill set and working side by side with customers to execute on an implementation plan, address regular implementation issues, clearly articulate options and prioritize activities.• Served as a Subject Matter Expert (SME) on the customer’s CRM/eCommerce solutions.• Well conversed with the aspects of Accounting (Transaction Processing, Expense Tracking, Multi-currency, commissions), Sales Force Automation (Returns, Team Selling), Marketing Activities (Campaigns, Subscription Management) and Web presence (Net or ECommerce, Shopping carts, Website layout).• Heavily involved in the customization of the NetSuite application in terms on delivering custom based architectures that suit the customer business needs. • Providing complete resolution to technical challenges,business issues and lead resolution of critical account issues.• Establish strong relationships internally and experience leading online developer community. Ability to translate user requirements into technical solutions according to time constraints.

• Architected solutions and selected application partners for enterprise telecom applications.• Communicate technical solutions to client base commensurate with their technical aptitude.• Responded to RFQs and RFPs from prospective customers.• Contributed to strategic account plans with the sales team for wireless data & mobile-enterprise solutions.• Elicited requirements to integrate a radio planning tool into the client’s ERP/CRM solution.• Developed requirements for data warehousing system that allows customer to capture service usage data from various IT systems and analyze to personalize product offers and rate plans.• Analysed existing web tools and devised strategies to increase Web based commerce.

• Performed analysis of business practices and office procedures; developed, documented and implemented formal office procedures, trained employees in these procedures and automated systems.• Acted as a primary liaison between the internal faculties and the IT department; performed analysis, review and estimation of client requests, prepared and reviewed system requirements and documentation and testing.• Managed Web development, administration and IT tech support including account provisioning.• Worked with systems to ensure enhancement and upgrades are done consistently and meet user requirements.• Instructed users on a wide variety of tools available from the installation, configuration to maintenance.• Monitored accounts and security involving network maintenance and configuring security features.• Enlisted as internal operational and project manager for Engineering projects, System Admin. Team, Support and Sales staff including related business process improvements.• Collaborated efficiently with team members and customers to reduce communication errors, decrease development builds ensuring better software/ hardware integration.• Implemented effective web based strategies to attract new business for the institution including Search Engine Optimization (SEO) for high Google rating as well as use of static/dynamic pages.• Managed, installed and architected the LAN network including hardware, application support, anti-virus systems and data backup and recovery system.

• Tutored AQA (GCSE's, A Level) and Cambridge board syllabus to college students internally and externally.• Reviewed and contributed to teaching board procedures that resulted in enhanced tutor performance and rewarding learning experience for the students.• Conducted and assessed student lab sessions internally, assisted with course handbooks and presentation for board qualification.• Invigilated and marked student exams and course assignments as an internal examiner.• Privately tutored college students individually or in groups, in addition to college lectures.• Developed and had approved student syllabus including lecture notes and practical exercises.• Managed student transition from other ICT (Information Communication Technology) institutions.

• Performed Independent testing of software for multiple projects within the team including installation and integration of program parts (unit-testing, modularisation) for cross platform releases. Hence targeting the right consumer audience.• Performed cross platform compatibility testing on Unix and Window platforms.• Developed test plans and test cases using ISO 9001 standards to improve code coverage.• Updating and exporting test plans from UNIX platforms to Star Office to integrate older plans with newer ones.• Verified platform functionality of code rewritten from UNIX to Windows platform.• Checked the extensive on-line help for content and consistency.• Instituted performance standards to verify that responsiveness was acceptable across operating system releases and computer speeds.• Worked independently with an internal customer developing an integrated part of the client/server program facilitating outside sales reps for database connections.• Facilitated automated processes, controls and record keeping for data collection and analysis.• Integrated application communication between MySQL, FFD and Internet mail protocols to route documents and send email notifications.• Worked with Analysts and Developers, developed the full cycle process for assessing Year 2000 compliance readiness both from a technical and disaster recovery perspective of major business partners.• Managed a live backup system of the existing server and making sure it holds latest information.• Demonstrated exceptional interpersonal and written skills to explain sophisticated technical information to top level personnel.• Provided Customer Technical Support (CTS) for Internal and external customer troubleshooting.• Applied Customer Value Analysis (CVA) to determine customer needs and developed a technology roadmap to improve customer database.

• Developed web based tools allowing access to SUN customer technical support (CTS) database for information on provisioned SUN equipment at customer sites.• Published tools to document, manage and debug existing and new scripts.• Automated manual processes at SUN through web enablement that increased productivity and institute Y2K future product usability and reliability.• Understood the overall project cycle to apply QA processes, procedures and methodologies to meet the UAT phase successfully.• Used UML to perform modelling incorporating the requirements to the desired system.

• Contributed towards analysis of client requirements; design & prepare system specifications for client projects.• Improved the Lucent Human Resources database using powerful script tools as Awk and Sed to allow easy access and management of employee/department information.• Implemented using PERL programs to write browser CGI (Common Gateway interfaces) scripts.• Led the testing effort for an Information Backup Tool. Program consisted of remote transmission and retrieval of documents and reformatting downloaded data via command prompt. Later was rewritten to accommodate Web interaction.• Test plan development and software problem tracking.• Comprehensive testing of all programs and network connections.• Involvement in user interface design for non-computer users.• Implemented regression and benchmark tests.• Reviewed user documentation for completeness and technical accuracy.• Created a quick reference guide on "Getting started with HTML" for the Company.• Improved and automated the web based processes.