Adnan Khalid Email & Phone Number

Dubai, United Arab Emirates

Maintain, drive, supervise and implement robust technical standards, systems and processes.Influence technology strategies and decisions with a high-level of expertise and knowledge.Provide direction and support to ensure compliance with relevant legislative specifications and standards.Provide expert advice on contract documents within specified classes of business.Lead a team of staff developing products, and address training needs when necessary.Act as a key contact with… Show more Maintain, drive, supervise and implement robust technical standards, systems and processes.Influence technology strategies and decisions with a high-level of expertise and knowledge.Provide direction and support to ensure compliance with relevant legislative specifications and standards.Provide expert advice on contract documents within specified classes of business.Lead a team of staff developing products, and address training needs when necessary.Act as a key contact with customers who have technical issues.Leading efforts to improve the company’s technology infrastructure and implement new tools and systems to streamline insurance operations and improve customer service.Develop a Support Department to act as a bridge among clients, sales, as well as insurance companies, and assist on customer service and underwriting related matters.Identifying and addressing areas of weakness in the insurance division’s performance and implementing corrective actions.Representing the company at industry events and conferences to stay informed about industry developments and maintain visibility in the marketplace.Oversee and be responsible for the Technical Account Processing and to work on allocated tasks and projects as directed in order to facilitate the business operations.Use appropriate class of business knowledge to review and verify placement documents and ensure accuracy against all correspondence.Ensure timely and accurate issuance of Evidence of Covers (EOCs), meeting service standards and document turnaround time.In-charge of the negotiation with the insurance companies.Manage the day-to-day operations of the respective business unit, including supervising staff, managing budgets, and ensuring compliance with regulatory requirements.Provide training and prepare training materials for different levels of sales.Ensure strict compliance with industry regulations. Show less

Dubai

Managing the operations of internal procedures with regards to quotes request and quotes submissions to sales people and clients.Providing staff with advice and support for clients and insurance providers to enable them to efficiently accomplish their duties.Ensuring that all customer angles are looked and all options were studied and analysed before mentioning to the client.Making decisions and resolving problems through experience.Managing team of more than 10 members and… Show more Managing the operations of internal procedures with regards to quotes request and quotes submissions to sales people and clients.Providing staff with advice and support for clients and insurance providers to enable them to efficiently accomplish their duties.Ensuring that all customer angles are looked and all options were studied and analysed before mentioning to the client.Making decisions and resolving problems through experience.Managing team of more than 10 members and motivate them to achieve targets set.Improving team performance by identifying training & development needs of the team.Managing the logistics and administration of the Petra Insurance sales and customer service cycle.Ensuring the vision and values of the company are implemented on a daily basis in the realm of operations.Ensuring the turnaround time for decision making feedback to clients and insurance providers is constantly improved and at the highest possible level.Reporting to the General Manager on the status of clients, insurance providers based on a timely status report.Providing administrative, client support to the General Manager and management as required. Show less

United Arab Emirates

Responsible for overseeing and managing Client services, ensuring that customer requirements are met.Responsible for the business development of the company.Determine customer service requirements and analyze customer related information to identify improvement opportunities and best practices.Resolve customer complaints in line with organizational policies and procedures with timely decisions and escalations.Managing General Insurance Team.Report to the General Manager and… Show more Responsible for overseeing and managing Client services, ensuring that customer requirements are met.Responsible for the business development of the company.Determine customer service requirements and analyze customer related information to identify improvement opportunities and best practices.Resolve customer complaints in line with organizational policies and procedures with timely decisions and escalations.Managing General Insurance Team.Report to the General Manager and accountable as senior supervisor of the general department.Negotiating with the insurance companies based on the market knowledge for the selected risk in coordination with clients requirements if required.Co-ordinate Renewal process including gathering of all renewal documentation required to present to clients.Maintain and apply technical / service skills and knowledge in management of the unit and continue to acquire new skills / knowledge by participating in educational opportunities, professional seminars and the like.Interview, select, coach, train, instruct, manage, discipline, communicate expectations and appraise the performance of customer service team and mentor staff.Provide the client services team guidance in handling challenging or complex issues queries Conduct internal platform meetings to share customer feedback / voice of the customer and drive internal departments to deliver on service objectives. Show less

Dubai, United Arab Emirates

Supervising General Insurance Team.Report to the Managers and accountable as supervisor of the general department.Negotiating with the insurance companies based on the market knowledge for the selected risk in coordination with clients requirements.Checking accuracy of the quotes to be provided.Attending customer enquires & request.Provide highly efficient administrative support to the Directors and Senior Managers.Manage efficiently and effectively the secretarial… Show more Supervising General Insurance Team.Report to the Managers and accountable as supervisor of the general department.Negotiating with the insurance companies based on the market knowledge for the selected risk in coordination with clients requirements.Checking accuracy of the quotes to be provided.Attending customer enquires & request.Provide highly efficient administrative support to the Directors and Senior Managers.Manage efficiently and effectively the secretarial support requirements of the Directors.Handle all confidential information sensitively and maintain an effective filing system for the maintenance of records and files.Accurately and efficiently deal with preparation and processing of all letters and correspondence, faxes, email and telephone calls.Manage on a project by project basis tasks assigned by the Directors. Show less

Dubai, United Arab Emirates

Preparing Quotation Slips /Proposals of all classes of insurance to the Insurance Companies based on clients requirements.Analyze & evaluate each quote.Negotiating with the insurance companies based on the market knowledge for the selected risk in coordination with clients requirements.Submitting the quotations to the clients after evaluation and selection of the most competitive terms.Calculating premiums, refunds, commissions, adjustments.Arrangement of Amendments… Show more Preparing Quotation Slips /Proposals of all classes of insurance to the Insurance Companies based on clients requirements.Analyze & evaluate each quote.Negotiating with the insurance companies based on the market knowledge for the selected risk in coordination with clients requirements.Submitting the quotations to the clients after evaluation and selection of the most competitive terms.Calculating premiums, refunds, commissions, adjustments.Arrangement of Amendments, Endorsements & Cancellation.Attending customer enquires & request.Notification claims and follow up.Providing customer service and instructions on claims processingPreparing renewals Quotations for each month. Show less