Managed post-sales activities as a Sales Operations Lead at Accenture India Pvt. Ltd, focusing on enhancing customer satisfaction and retention. Collaborated closely with internal teams to address post-sales issues and improve overall customer experience.

Managed and resolved queries from various channels: SURF, Pricing Query Workspace, Customer Service Task, Microsoft Teams, and Community Forum. Updated and rectified product and plugin details to maintain data integrity. Ensured synchronization of contract details between production tools for consistent and reliable data across systems. Conducted regular checks to verify accurate alignment of contract information. Addressed concerns regarding contract entitlements, missing products, and Bill of… Show more Managed and resolved queries from various channels: SURF, Pricing Query Workspace, Customer Service Task, Microsoft Teams, and Community Forum. Updated and rectified product and plugin details to maintain data integrity. Ensured synchronization of contract details between production tools for consistent and reliable data across systems. Conducted regular checks to verify accurate alignment of contract information. Addressed concerns regarding contract entitlements, missing products, and Bill of Materials (BOM) to ensure data accuracy. Show less

Managed a portfolio of 650 accounts, ensuring accurate and timely invoicing and collections. • Communicated with customers via email/calls to address open invoices and assist with account-related queries. Sorted out customer queries regarding their accounts and invoices, ensuring clarity and resolution. Worked collaboratively with internal teams (Sales/Billing/Finance) to align accounts and invoices accurately based on SOF/Contract terms. Liaised with Billing/Finance teams to rectify account… Show more Managed a portfolio of 650 accounts, ensuring accurate and timely invoicing and collections. • Communicated with customers via email/calls to address open invoices and assist with account-related queries. Sorted out customer queries regarding their accounts and invoices, ensuring clarity and resolution. Worked collaboratively with internal teams (Sales/Billing/Finance) to align accounts and invoices accurately based on SOF/Contract terms. Liaised with Billing/Finance teams to rectify account discrepancies promptly, preventing adverse effects on customer accounts due to non-payment. Show less

SME with 7 years of experience in order management for medical/surgical/vascular and respiratory supplies. Expertise in order placement via email, phone, and fax for distributors, hospitals, and doctors. Proficient in order follow-up and resolving customer discrepancies with Conducted quality checks for orders and discrepancies, analyzing and updating quality tracker. Provided floor support for both voice and non-voice teams and certified in Lean methodology. 100% accuracy. Directly liaised… Show more SME with 7 years of experience in order management for medical/surgical/vascular and respiratory supplies. Expertise in order placement via email, phone, and fax for distributors, hospitals, and doctors. Proficient in order follow-up and resolving customer discrepancies with Conducted quality checks for orders and discrepancies, analyzing and updating quality tracker. Provided floor support for both voice and non-voice teams and certified in Lean methodology. 100% accuracy. Directly liaised with clients on critical requests and served as POC for major distributors and stakeholders. Show less