Adnan Khan Email & Phone Number

Mumbai, Maharashtra, India

• Overseeing project delivery for ongoing Statements of Work (SOWs), while simultaneously managing key customer relationships and sales activities to drive revenue growth and expand headcount
• Ensuring the successful completion of projects by proactively assessing and mitigating risks, identifying gaps, and proposing effective solutions
• Evaluating overall program strategies and coordinating submission sequencing in collaboration with Regulatory Leads
• Cultivating leadership and project management skills with specialized knowledge in cosmetics, food & dietary supplements, chemical safety regulatory affairs, and industry best practices
• Collaborating closely with delivery and sales teams to accurately calculate billed revenue and prioritize client satisfaction initiatives

Mumbai, Maharashtra, India

• Oversaw the development and support of all Identity and Access Management (IAM) related applications, while also managing contractual Service Level Agreements (SLAs) and Root Cause Analysis (RCA) procedures
• Managed project deliverables, schedules, and ensured adherence to quality assurance standards
• Implemented strategic initiatives and enforced team compliance with Standard Operating Procedures (SOPs) and International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use - Good.
• Maintained project gross margin and ensured alignment with customer satisfaction survey responses

Cincinnati, Ohio

• Enhanced profitability of existing businesses through proactive identification and exploitation of opportunities, while effectively managing client relationships
• Ensured compliance with contractual obligations and deployed TCS Quality tools to enhance operational processes
• Participated in both internal and external audits for client operations, ensuring adherence to established standards
• Collaborated with Roche representatives to establish budgets and optimize cost-effectiveness, nominating suitable team members for offshore/on-site trainings and meetings
• Evaluated existing SOW/MSA to ascertain coverage of newly transitioned processes based on historical data
• Maintained project gross margins and provided feedback on margin projections and revenue to supervisors for subsequent financial planning

Mumbai Area, India

• Spearheaded a team of 23 associates overseeing various IT Service Delivery sub-teams, including Incident Management, Change Management, Security Administration, and Global Helpdesk
• Conducted bi-annual performance evaluations for all associates, overseeing recruitment efforts, and developing comprehensive training plans for new team members
• Additionally, conducted refresher training sessions to enhance performance for underperforming individuals
• Assumed the role of Single Point of Contact (SPOC) for all escalations, ensuring thorough resolution through formal Root Cause Analysis (RCA) processes
• Maintained stringent oversight of monthly invoicing and billing processes to prevent any billing leakage to TCS, ensuring accuracy and timeliness in all customer transactions
• Demonstrated exceptional proficiency in managing both internal and external audits

Mumbai, Maharashtra, India

• Directed 35-member team responsible for addressing IT challenges throughout Home Depot stores worldwide, covering a spectrum of software and hardware troubleshooting tasks. This included server reboots, maintenance of.
• Provided on-site support and implemented targeted performance improvement initiatives for identified underperforming team members, aiming to enhance overall team productivity
• Facilitated refresher training sessions and regular team meetings to promote continuous skill development and foster cohesive collaboration among team members

Bachelor’S Degree, Business/Managerial Economics, Political Science

Executive Business And Leadership Program