Adnan Krso

Adnan Krso Email and Phone Number

Head of Data Excellence and Analytics @ Resurs
Helsingborg, Skåne County, SE
Adnan Krso's Location
Greater Helsingborg Metropolitan Area, Sweden, Sweden
Adnan Krso's Contact Details

Adnan Krso personal email

n/a

Adnan Krso phone numbers

About Adnan Krso

I bring a unique blend of leadership across business, operations, sales, marketing, customer service, data and IT management to help organizations scale through digital transformation and data-driven strategies. My focus is on bridging business and technology by aligning teams, processes, and technology frameworks to deliver measurable business outcomes.With deep expertise in data strategy, analytics, platform architecture, and both on-premise and cloud solutions, I lead the development of business analytics and engineering platforms that empower organizations to harness the full potential of their data. While I don’t write code (yet), I possess a deep understanding of technology frameworks, software development, and data architecture, enabling me to strategically and operationally guide teams to successful implementation.Throughout my career, I’ve transformed organizations into data-powered businesses, bringing together cross-functional teams to execute ambitious digital programs with a focus on long-term value. My passion lies in helping companies innovate, scale, and achieve sustainable growth through data and digital excellence.I love sharing my knowledge and learning from others through networking, podcatsts and key note presentations. Leadership and philosophy are my mind escape corners.

Adnan Krso's Current Company Details
Resurs

Resurs

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Head of Data Excellence and Analytics
Helsingborg, Skåne County, SE
Website:
resursbank.se
Employees:
825
Adnan Krso Work Experience Details
  • Resurs
    Head Of Data Excellence And Analytics
    Resurs
    Helsingborg, Skåne County, Se
    View
  • Resurs
    Head Of Data Excellence & Analytics
    Resurs Sep 2023 - Present
    Ödåkra, Skåne County, Se
    I manage teams of delivery managers, data analysts and engineers, guiding the development and optimization of data frameworks, data structures, and processes that span the entire bank, from operational data and business insights to financial and regulatory reporting in all active countries.Key Responsibilities:Leading the end-to-end transformation of the bank’s data landscape, ensuring a smooth transition from current state to future proof cloud-based solutions.Driving the development of data-driven strategies that enhance business operations and decision-making across the bank in all countries. Operatively ensuring compliance with industry standards, while enabling efficient financial and authority reporting.Mentoring and leading diverse teams across the full data stack, from operational analytics to strategic insights.Impact:Shaped the transformation roadmap from current state to scalable, data-driven architecture that supports the bank’s long-term vision for digital transformation.Enhanced cross-department collaboration by aligning data initiatives with business goals, ensuring that data becomes a central asset for driving growth and innovation.
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  • Protosell Ab
    Board Member
    Protosell Ab Apr 2020 - Present
    In my role as a board member at Protosell AB, I provide strategic guidance and governance, focusing on long-term business growth, partnership development, and overall company direction.
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  • Protosell Ab
    Executive Vice President
    Protosell Ab Jan 2020 - Aug 2020
    Co-led the company alongside the CEO, focusing on business development, growth strategy, and partnership expansion. Managed critical functions across sales, IT, and operations, driving innovation and aligning teams with company objectives.
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  • Kraftringen
    Group Cio & Chief Digital Officer
    Kraftringen Aug 2020 - Oct 2023
    Lund, Skåne, Se
    In my role as Group CIO & Chief Digital Officer, I led the complete transformation of Kraftringen’s IT department and overall digital strategy , shifting from a maintenance-focused model to a innovative and scalable IT function. Together with my competent team we spearheaded the IT transformation strategy, building a modern, hybrid cloud environment that significantly reduced operational risks and enabled rapid innovation across the company.I also created and led the company’s Digital Transformation Program Portfolio, aligning digital initiatives with business goals and overseeing the group-wide digital transformation budget and investment portfolio. This included creating capabilities for advanced solutions like digital twins, virtual batteries, and data-driven products, positioning the company as one with capabilities to be a leader in technological innovation within the energy sector.Key Achievements:Developed and implemented the digital transformation strategy for the entire group, ensuring long-term scalability and innovation.Managed the digital transformation budget and investment portfolio, driving significant ROI through strategic technology investments.Launched a next-generation data platform, enabling new capabilities such as digital twins and virtual energy storage, creating revenue opportunities and operational efficiencies.Led the transition to a hybrid cloud infrastructure, increasing flexibility, optimizing costs, and future-proofing IT operations.
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  • Consid Ab
    Enterprise Sales, Senior Digital Management Professional
    Consid Ab Aug 2019 - Jan 2020
    Jönköping, Jönköping, Se
    Led business development initiatives part-time, while also serving as a digital strategy and management consultant. Focused on driving strategic digital transformation efforts and supporting enterprise clients in aligning technology solutions with their business needs. Held educations for clients and also wrote a complex sales strategy for business region south Sweden.
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  • Öresundskraft Ab
    Head Of Data And Analytics
    Öresundskraft Ab Aug 2018 - Aug 2019
    Helsingborg, Se
    In this role, I was responsible for leading the development of the company’s data strategy and overseeing current data capabilities. I focused on transforming data into a strategic asset by proposing a scalable data platform that enabled advanced analytics and data-driven decision-making. My work included negotiating key data-related contracts with suppliers and ensuring alignment with long-term business objectives. Key Responsibilities:Developed and executed the data strategy to modernize the company’s data capabilities.Managed the negotiation of critical contracts related to data and analytics tools.Oversaw the development of a 360-degree customer view to drive business growth.
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  • Öresundskraft Ab
    Chief Digital Officer (Cdo)
    Öresundskraft Ab Apr 2016 - Aug 2018
    Helsingborg, Se
    As Chief Digital Officer, I was responsible for driving the company’s digital transformation strategy, leading a series of successful initiatives aimed at improving customer experience, operational efficiency, and technological innovation. I worked closely with cross-functional teams to deliver cutting-edge projects, including the idea for design and launch of microservice architectures (which won a Microsoft Innovation Award), and the implementation of a CRM and marketing automation system that significantly enhanced customer engagement.Additionally, I led the delivery of a Customer Data Platform (CDP), a headless web platform, a digital B2B partner portal, and a customer app, all of which improved the company’s digital infrastructure and positioned it as a leader in digital innovation.Key Achievements:Together with CIO designed a microservice architecture design, recognized with a Microsoft Innovation Award.Successfully implemented CRM and marketing automation, driving customer acquisition and retention.Launched a Customer Data Platform (CDP) to centralize customer insights.Led the design and delivery of a headless web platform to enhance digital flexibility.Implemented a B2B partner portal and a customer-facing app, improving engagement and operational capabilities.
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  • Öresundskraft Ab
    Head Of Operations
    Öresundskraft Ab Oct 2012 - Apr 2016
    Helsingborg, Se
    As Head of Operations, I was responsible for a significant transformation at Öresundskraft. I centralized five previously scattered departments into a unified Center of Operational Excellence, integrating all operational functions across the company. This included streamlining customer support, sales, administration, back-office, and other operational areas, leading to increased efficiency, cost reductions, and improved service levels.My and efforts of my leadership team resulted in substantial operational improvements, with a 38% increase in service performance, a 30% reduction in costs, and a 20% increase in sales. I also spearheaded the development of successful churn reduction strategies that significantly improved customer retention.Key Achievements:Led the transformation of five departments into a unified Center of Operational Excellence.Improved service levels by 38% and reduced operational costs by 30%.Increased sales by 20% through operational improvements and new processes.Developed effective churn reduction strategies, enhancing customer retention and satisfaction.
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  • Resurs Bank
    Coo, Business Support Operations
    Resurs Bank Jun 2004 - Oct 2012
    Ödåkra, Skåne County, Se
    As COO of Business Support Operations, I was responsible for managing all operational departments across the bank, including Nordic customer service, credit operations, lending, cards, back-office, fraud management, contracts, training, and billing. I successfully led multiple transformations to align operational units with strategic business goals, ensuring operational efficiency and smooth execution across the bank.In the end following company growth I directly managed a team of 12 department managers and oversaw approximately 100 employees, driving both performance and continuous improvement. All efforts went into sustaining a 25% annual growth rate, while maintaining high standards for operational effectiveness, cost control, and service delivery.Key Achievements:Won the leader of the year award in resurs company groupConsistently aided 25% year-over-year growth, while driving operational excellence delivering on goals year after yearImplemented many key operational transformations, improving efficiency and aligning processes with business objectives.Managed all customer service, lending, fraud, prevention and back-office operations, optimizing processes for enhanced performance.
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  • Resurs Bank
    Customer Service Manager
    Resurs Bank 2003 - Jan 2004
    Ödåkra, Skåne County, Se
    As Customer Service Manager, I was responsible for establishing and scaling the Nordic customer service organization from the ground up. I implemented cutting-edge technologies actual for that time, including Workforce Management (WFM) systems, to optimize staffing and improve service efficiency. I also introduced educational programs and training practices to develop a skilled team focused on customer service excellence.In addition, I delivered keynotes on best practices for building and scaling world-class customer service organizations, focusing on operational scalability and customer-centric solutions. We established a service framework that not only supported rapid growth but also maintained high standards in customer experience across multiple regions.Key Achievements:Built and launched the Nordic customer service department, integrating Workforce Management technologies to optimize resource allocation.Developed and implemented educational and training programs to ensure a high level of customer service excellence and rapid credit assessments. Delivered keynotes on best practices for scaling world-class customer service organizations, focusing on technology integration and scalable processes.Led the recruitment, training, and scaling of the customer service team, ensuring high-quality and consistent customer support across multiple regions.
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Adnan Krso Skills

Business Strategy Team Leadership Leadership Management Negotiation Business Development Customer Experience Strategy Business Transformation Customer Service Change Management Coaching Banking Team Building Outsourcing Organizational Development Customer Relations Strategic Planning Credit Cards Employee Relations Contract Negotiation Administration Problem Solving Process Improvement Performance Management Budgets Microsoft Office Microsoft Excel Leadership Development Budgeting Powerpoint Communication Office Administration Project Management Sales Management B2b Management Consulting Sales Project Planning New Business Development Marketing Strategy Product Management Operations Management Business Analysis E Commerce Marketing Solution Selling Business Planning Data Management Digital Strategy Retail Banking Data Analysis Customer Service Management Team Management Organizational Leadership Data Analytics Customer Experience Management New Business Opportunities Digital Innovation Emerging Trends Emerging Technologies Digital Transformation Customer Service Operations Business Innovation Internet Of Things Digital Project Management Omni Channel Marketing

Adnan Krso Education Details

  • Malmö University
    Malmö University
    Mechanical Engineering
  • Ahrens Rapid Growth
    Ahrens Rapid Growth
    Tillväxt
  • Malmö University
    Malmö University
    Bachelor Påbyggnad
  • Icf Coach School
    Icf Coach School
    Physical Education Teaching And Coaching

Frequently Asked Questions about Adnan Krso

What company does Adnan Krso work for?

Adnan Krso works for Resurs

What is Adnan Krso's role at the current company?

Adnan Krso's current role is Head of Data Excellence and Analytics.

What is Adnan Krso's email address?

Adnan Krso's email address is ad****@****raft.se

What is Adnan Krso's direct phone number?

Adnan Krso's direct phone number is +467688*****

What schools did Adnan Krso attend?

Adnan Krso attended Malmö University, Ahrens Rapid Growth, Malmö University, Icf Coach School.

What are some of Adnan Krso's interests?

Adnan Krso has interest in Children, Education, Disaster And Humanitarian Relief, Economic Empowerment.

What skills is Adnan Krso known for?

Adnan Krso has skills like Business Strategy, Team Leadership, Leadership, Management, Negotiation, Business Development, Customer Experience, Strategy, Business Transformation, Customer Service, Change Management, Coaching.

Who are Adnan Krso's colleagues?

Adnan Krso's colleagues are Juliana Pande-Rolfsen, Marta Hietanen, Emilia Räsänen, Emilia Åkesson, Karina Bengtsson, Evgeny Batirov, Petra Hult.

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