Stepping into MINT Software Systems as a Customer Care Engineer, my mission is to ensure excellence in IT support and customer satisfaction. My recent tenure at Hurtigruten Expeditions honed my abilities in upgrading, maintaining, and supporting intricate IT infrastructures. We excelled in streamlining onboard digital experiences for a leading cruise company.With twenty years of experience in the IT and services industry, I have developed a strong background in product development, web design and development, digital marketing, cyber security, and project management.I am passionate about applying contemporary information technologies to help businesses improve their performance and customer satisfaction. As a former IT and business consultant at Polog, I advised various clients on how to develop, integrate, and maximize the value of their IT systems. I also taught IT related courses at Gimnazija Obala Sarajevo, sharing my knowledge and skills with the next generation of IT professionals. I hold an MSc in Computer Science and Informatics from Sinergija University, and several certifications in project management, inbound marketing, supply chain finance, and cyber security.