A leading player in the fast-growing smartphone eCommerce market, Inspire Technology is your innovative partner for premium refurbished phone supply solutions.As a Business Operation Manger my role is to conduct extensive market research. At the same time taking care of previous business model. Advancing to a new developed model where innovation and Advanced technology will be the priority.Simply put, we're ideally positioned to benefit your business.

Responsible for the development of Medipharm online business, driving revenue and growth in all eCommerce KPIs while leading a team & supporting 3 stores.Key responsibilities: • Manage all online activity in relation to traffic acquisition, sales, budget, conversion, and reporting• Develop and implement ecommerce strategy to improve website performance• Work with developers to improve website speed and mobile compatibility• Work with the marketing team / manage digital marketers to improve quality and traffic acquisition• Re-Platforming website to new CMS, making website mobile capable• Research market to discover new trends and technologies to improve website performance• Analyze various data to deliver data driven strategies to deliver top performance and achieve KPIs• Oversee digital marketing channels across PPC, SEO, Display, affiliates and email marketing and social media• Oversee development content calendar and website uploads and landing pages development• Administering and supervising web merchandising team to accomplish the company target.• Developing strategies to make recommendations for best investment tactics for each department.• Providing support for strategy development and sales performances.Key tools: • Shopify• Amazon seller Hub• Ebay Sellers Hub• Wish.com• Magento 1.9• Google Analytics• Bing webmaster• Google trends• McLennan • Office 365• Deputy• Google AdWords• Hootsuite• Tidio

Responsible for MENA markets.• Managing content analysts and being responsible for the day-to-day management of this group (team of over 35). • Calibrations and Policy clarification with Fb and OS.• Policy adherence monitoring, tracking and improving accuracy and error rate. Quality Mistakes follow up. PIP. Awards. Processes. Procedures and Quality Improvement. False Positive and Negative approach to reduce fatal errors.• Main communication with the client in all Quality subjects. • Deliver regular QA reporting so that trends, key insights, actions and impacts are communicated and tracked. • Leverage data from systematic quality processes in accordance with Facebook Quality guidelines to identify areas where interventions are needed and devise improvement plans either in partnership with team leaders and Quality POCs. • Create career paths for Analysts. • Responsible for Assistant Team Leads program.• Manage and coach individual and team performance against expected productivity metrics and targets. Provide mentorship, guidance and career development to team's member. • Ensuring that the SLAs for timeliness, accuracy and quality are met. • Reviewing working practices and processes, implementing developments in order to improve productivity and quality. • Driving team motivation to exceed targets. Organize, motivate, and develop team focusing on maximizing individual strengths and skills. Effective delegation. • Game planning. Allocating workload to the content analysts, monitoring queues for variable workload. Flagging and managing changes in capacity due to resourcing or volume changes. • Handling or raising escalations as appropriate. • Implementing new initiatives. Planning and forecasting. • Conflict management, on boarding and interview candidates.

• Team management.• Ensuring service delivery of your team and supporting performance of overall operation.• Management of assigned team and the associated performance.• Campaign KPI Adherence ensuring campaign objectives are met.• Interpretation of campaign management information.• Identification, prioritization, and communication of key areas of improvement.• Delivery of consistent and effective communication as directed by the SDM.• Customer Satisfaction measurements.• Managing time, establish priorities and delegating effectively.• Experience of setting targets and monitoring performance.• Excellent communication skills and ability to present across all media.• Can identify key opportunities & efficiencies for greater profitability.• Providing the necessary coaching, support & guidance to assist new staff.• Ability to function in a fast-paced environment. • Responsible for the technical interviews for the new hires.• Responsible for training of the new hires.• Responsible for managing skills upgrade training for the mature staff.

Roles and Responsibilities• To deliver effective teaching and learning via work-based qualifications to learners.• Deliver Operational Excellence and our Learner Charter to your personalised caseload of learners.• Motivate and drive learners to achieve their work-based qualifications through great teaching and learning.• Performance against key measures delivered consistently.• Support the learning process through use of learning resources..• Plan the assessment process with learners and employers – observe, via remote delivery and learning to record assessment, feedback and complete all relevant documentation.• Provide information, advice and guidance throughout the learner’s qualification.• Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety.

Provide direct technical support to our customers on our fixed line phone and internet products. Troubleshooting problems, advising customers through technical challenges, closing and tracking issues and reporting on these issues. The position also involves keeping certain groups updated on issues. Roles and Responsibilities:• Deal with customer’s technical queries directly, ensuring a with a prompt and efficient response to all queries, in accordance with Company procedures.• Track and take ownership of all outstanding queries to ensure follow through in all cases.• Maintain an up-to-date level of service, systems and procedural knowledge.• To maintain ongoing communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues.• Ensure two-way communication by keeping the other groups informed on customer issues.• To maintain target levels of performance