Help Desk – Student Technicians will be the first contact with the customers either by phone, email, or walk in and enter the details of the helpdesk call into the Service Now ticket system.Tech Shop – Student Technicians work with full time technician to troubleshoot and repair computer software problems, image new computers with the organization’s licensed software and prepare them for deploying to computer labs, faculty offices, and staff office. Troubleshoot and repair classroom A/V equipment and assist with new installations. Assist pulling cable. Basic troubleshooting of network cabling and identifying equipment.Classroom Technology/Faculty Support – Work with IS Staff to support active learning classrooms and assist faculty and staff in the use of technology in the classroom.

Demonstrated the Aggie Core Values (Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless-Service) and uphold the Aggie Honor Code.Developed rapport and a safe relationship with new students.Assisted individual students as needed, including following up with students who miss class and making referrals to appropriate resources for issues that are beyond my scope of expertiseMet one-on-one with each student in your section at least once in the semester.Met weekly with my instructor to coordinate and plan course components.Collaborated with my instructor to create a learning contract related to my experience that provides myself with developmental opportunities within the classroom and fulfills my goals as a peer mentor.Sections are composed of approximately 25 students and meet weekly for 50 minutes.Taught the class alongside the instructor so that students have a better grasp of being a student at Texas A&M.