Adnan Syed Email & Phone Number

Kansas City, Missouri, Us

- Primary Enterprise Coach responsible for partnering with the Agile Delivery Team on SAFe 6.0 adoption as part of a cross-organizational Agile refresh impacting over 4 different Agile Release Trains (ARTs).- Leading the reimagination of Value Streams, ARTs, and Roadmaps with an emphasis on Business Agility and Lean-Agile principles- Guiding VPs, Product-Tech Leaders, and Stakeholders towards Business Agility and Value-based outcomes as our Way of Working (WoW)- Providing 'focused' workshops and SAFe trainings across all Flow-levels and Roles- Revising Legacy practices and approaches to enable relentless improvement, thereby accelerating value-delivery (PI over PI)

Kansas City, Mo, Us

- Primary Enterprise Coach responsible for leading the Agile adoption and SAFe (Essential) Implementation roadmap. - Worked directly with the Officer team and Executive stakeholders to shape culture-strategy, focus on business agility, and staying mindful of an adaptive backlog- Facilitated Value-stream creation, Design-Thinking, Agile Budgeting and ART predictability (over 9 PIs) with a ‘2+2 Approach’ - Led cross-functional teams through successful PI cycles ensuring alignment to objectives (ART/Team) - Trained and coached SAFe/Agile concepts across all levels (Team-Program-Portfolio) to enable a Growth mindset approach- Developed and delivered customized Agile training programs for establishing and refreshing concepts real-time- Mentored Product Managers/Owners, Enterprise/System Architects, RTE, Scrum Masters, in-house Agile Coach, and stakeholders (across FRB and Fiscal Service partners)- Supported acceleration of value-delivery (PI over PI) with a ‘Progress over Perfection' approach to relentless improvement

Kansas City, Missouri, Us

- Leading the SAFe 4.6 adoption initiative as part of the Agile-PMO group- Providing ‘customized’ SAFe training workshops for Portfolio, Program, and Team level contributors- Release Train Engineer (RTE) for one of three Agile Release Trains (ARTs) at ACI- Coaching over 12 teams in the Client Experience, Operations, Sales, and Data Management domain- Help teams with PI Planning prep (Feature decomposition; model storms; etc.)- Partnering with RTEs across other ARTs to support the organizational operating model by improving effectiveness and efficiency- Contribute to the maturity of IT, Product, and Scrum Masters Communities of Practice for shared learning- Mentoring Scrum Masters to help navigate the ‘purpose-and-influence’ of their contribution

Atlanta, Georgia, Us

• Responsible for Process and Operations as a Value Stream Engineer (Leader) for a multi-million-dollar Enterprise Value Stream (VinSolutions) located in Mission, KS• On-site Coach for CAFÉ (Cox Automotive Framework: Product delivery framework based on SAFe and tailored for Cox Automotive)• Responsible for escalation of impediments, management of risks, and driving of the Continuous Improvement backlog for VinSolutions Value Stream• Accountable for overall coordination, execution and delivery of value while ensuring alignment towards a $1 Billion Retail Solutions Portfolio• Facilitator of Roadmap creation, Backlog (re)prioritization using Epic value and tradeoff discussions, and Program Increment readout activities as a member of the Value Stream team (Vice Presidents of Business, Engineering, Product, and Architecture)• Manager for the Release Train Engineers within our Value Stream• Assuring consistency of practice, engagement, and stakeholder involvement across all the trains by passive mentoring (of Release Train Engineers) and active coaching by attending scheduled Release Train sessions• Publishing Epic plans for the Program Increment (quarterly) to promote visibility and tracking• Managing Investments and providing Financial tracking to the Portfolio (on behalf of the Value Stream)• Facilitation of Periodic retrospective meetings for the entire Value Stream• Participate in cross-Portfolio sync sessions each week to align dependencies, share learnings, and discuss opportunities to improve coordination and collaboration at a Value Stream and Portfolio level• Building and participating in Communities of Practice (COP) and Communities of Learning (COL) around CAFé-SAFe, Lean-Agile, Engineering practices, Product development, and Quality improvement• Coaching, Mentoring, and Motivating leaders and contributors in seeing the value of empowerment, Emotional Intelligence (EQ), and building a Growth Mindset culture via trust and accountability.

Riverwoods, Il, Us

- Senior Agile Coach (Program) for the Payment Services Agile Release Train (ART)- Coaching and Mentoring the RTEs on building a scaled approach for continuous improvement, risk, anddependency management across the organization- Coaching and Mentoring the Scrum Masters to help guide their teams within the SAFe framework- Engaging with the Portfolio leadership team to promote a ‘sustainable’ Business Agility model

Chicago, Illinois, Us

- Helped form the Consumer Portfolio structure (made up of 5+ teams) dedicated to improving the Vehicle Search experience on the Cars.com web and mobile site (resulting in Consumer rating being the highest and bounce rates from site & mobile being the lowest in Cars.com history only after 5 months of establishment)- Planning and Facilitating Agile events (Daily stand-ups; Showroom; Retrospectives; Community of Practice; Cross-org sync sessions)- Supporting the ‘Test-and-Learn’ framework (using Hypotheses, and Experiments to achieve quarterly Goals) in tandem with Continuous Delivery practices- Creating training material and facilitating an ‘Agile Principles and Practices’ workshop at Cars- Contributing to different corporate initiatives as an active member of the Agile Practices Team- Working with the C-Level leaders to improve the company culture- Improving the use of Agile Process Tools to support the transparency of expectation and outcomes- Mentoring leadership to identify and address challenges related to Emotional IntelligenceEnvironment: JIRA-Agile, Confluence and Office 365 tools

Windsor, Connecticut, Us

- Planning and Facilitation of all Scrum ceremonies (Daily stand-ups; Product backlog refinements; Scrum of Scrums; Sprint Reviews and Retrospectives)- Active member of the Lean Agile Circle of Excellence at Eze- Mentoring and coaching all members of the Scrum team to promote self-management and self-accountability- Using Confluence and JIRA dashboards to provide visual cues of progress with each passing day- Helping the Scrum development team identify their ‘Kaizen’ as part of their retrospective meetings- Constantly working with Product Management (PO’s) to help prioritize PBI’s, while, helping establish an open communication link between all members of the Scrum team without compromising the scrum principlesEnvironment: JIRA (Agile & Confluence); Slack; Office 365

Windsor, Connecticut, Us

- Active member of the Agile Community of Practice established within DST Business unit- Responsible for creating and reviewing coaching materials used for Scrum training workshops (for Scrum Masters, Product Owners, Development teams and Management)- Helped departmental transition of PBI’s (Product Backlog items) from ScrumWorks to JIRA Agile- Continually assisting peers (Scrum Masters) and other team members with using JIRA Agile and Tempo (time tracking)- Facilitating and planning all sprint ceremonies (Daily stand-ups; Product backlog refinements; Scrum of Scrums; Sprint Reviews and Retrospectives)- Mentoring and coaching all members of the Scrum team to encourage self-management and self-accountability- Promoting visibility of the state of a sprint via charts and widgets (as part of JIRA Agile)- Helping the Scrum development team identify their ‘Kaizen’ as part of their retrospective meetings- As a member of the Release Management team; facilitating daily touch point meetings with a representative from all scrum teams and peripheral groups to assess an upcoming releases’ health- Constantly working with Product Management (PO’s) to help prioritize PBI’s, while, helping establish an open communication link between all members of the Scrum team without compromising the scrum etiquetteEnvironment: JIRA Agile, Team-Forge, ScrumWorks, SharePoint 2010 and Office Suite 2010

Kansas City, Missouri, Us

- Mentoring and coaching Agile (Scrum) practices for multiple projects within the Pinsight Media application that are responsible for architecture, design and development of Sprint mobile apps & services across Android, iOS and BlackBerry platforms - Joined the Agile PMO as a Project Manager to help facilitate the prioritization, management and reporting of new and existing projects as part of the 1-N strategy list- Planning and facilitating the Daily Scrum meetings, Sprint Planning and Estimation sessions, as well as, the Sprint Retrospectives meetings, while, creating and tracking Velocity charts and Capacity planning documents- Managing Rally as the primary Administrator, while, constantly enhancing the tool's potential by either utilizing existing apps and connectors/plugins or by collaborating with Rally support for larger concerns- Setting up customized dashboards within Rally for executives; Managers, Directors and VP’s- Constantly working with Product owner(s) to perform weekly story grooming sessions to help prioritize the general and release backlog well in advance of the Iteration Planning sessions- Successfully managing a geographically distributed model of more than 13 resources- Conduct 1:1 meetings with individual personnel to assure everyone is moving towards their career goals, while, resolving or escalating issues to upper management- Interviewing candidates to add to the growing needs of the Development teams- Authored a Capacity planning and Retrospective document for multiple projects within the organization- Authored a checklist document for Production releases, which was recommended as a template, by the management, to multiple teams across the organization- Tracking of defects and user trials for multiple mobile applications under developmentEnvironment: Rally, Assembla, Ruby-on-Rails, Java and Visual Studio .NET 2010/2008

Lenexa, Kansas, Us

- Performed a multifaceted role in the BlueprintForWellness (BFW) application; from overseeing AGILE development, to Release management, to Resource management- Planned and facilitated the Daily Scrum meetings, Sprint Planning and Estimation sessions, as well as, the Sprint Retrospectives meetings, while, creating and tracking Velocity charts and Capacity planning documents for the BFW application- Extensively used Rally as the primary tool to track and report the progress of each task within an iteration by reviewing the Iteration Status and Burn-down chart while managing the Release/Unscheduled backlog- Worked with HP Service Manager 9 to create both Change Controls and Incident tickets for multiple needs of the application and for the development staff- Conducted one-on-one meetings with individual resources to assure everyone is moving towards their career goals, while, resolving or escalating issues to upper management- Interviewed and hired multiple resources within the Development and QA team to meet the growing needs of the BFW application- Managed the BFW Production Support bucket (Level 3 and 4) that ranged from resolving database performance issues or broken Application functionality to critical issues like a user’s inability to log into the system or a PHI compliance issue- Managed the design, implementation and delivery of a game-changer application in the self-screening market (DirectPay), which resulted in my team and I being awarded the Quest Diagnostics 2013 Q2 Quality Award, while competing against other impressive implementations corporate wide- Proudly held the record of having zero defect releases for the BFW application since taking charge, spanning across 6 Major releases and more than 12 Interim releases - Created and maintained multiple sites using SharePoint 2010 for accessing process and design documentation, scrum documentation, release documentation, out of office calendar for the resources etc.

Overland Park, Kansas, Us

- Leading and managing the Production Support team (Tier 2) to provide resolution for critical issues in the GUI (ASPX/HTML), Web/Windows Service (.NET) or the database (SQL Server 2005/2008), that directly impacts our customers/corporate clients (No Dial Tone/ Service Outage)- Working with HP Service Manager 7 to transfer incidents to the development staff (Tier 3), where an RCA is performed for a permanent solution- Creating and maintaining multiple sites using SharePoint 2007/2010 for activities like task delegation (on-site and off-shore resources), project updates, defect tracking and communicating with other groups within the organization - Managing and mentoring both on-site and off-shore resources (Brazil, India and Philippines) to perform their duties efficiently, while assuring that their career goals are being met- Extensively using Team Foundation Server (TFS) to manage the codebase for multiple projects or releases, while performing code builds and merges to maintain a high development and maintenance standard- Responsible for all projects or maintenance releases being delivered to Production, inclusive of providing status updates (pre and post deployment) to the Manager and Director levelEnvironment: Microsoft .NET (C#, ASP.NET, VB.NET, XML Parsing, HTML/DHTML), SQL Server 2005/2008, Visual Studio .NET 2008/2010, Microsoft SharePoint2007/2010 and HP Service Manager 7

Overland Park, Ks, Us

- Developed Client specific programs and scripts to produce detailed analysis of data, reports, and data extracts using SQL and PL SQL for clinical, financial, and other departments and hospital management.- Created prototypes and developed user interface (UI) mock screens to establish client satisfaction or gather feedback for upcoming project(s) - Performed analysis of the current application to determine the efficiency and economics of implementing the desired changes, per business requirements- Developed data flow diagrams in the system along with formulating test plansEnvironment: Visual Studio .NET 2003, SQL Server 2000/2005, and Microsoft Access

Bachelor Of Science (B.S.), Computer Science

Associate'S Degree, Business Administration