Adnan V A Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Sharjah Emirate, United Arab Emirates

• Spearheaded Student Recruitment Process as primary contact, ensuring seamless engagement and guiding prospective students through admission procedures.'• Provided comprehensive support to students by delivering clear information on admission requirements and addressing inquiries promptly and effectively.• Streamlined administrative operations by developing and implementing standardized procedures, resulting in enhanced efficiency and consistency across departments.• Achieved KPI-driven admissions targets through effective enquiry management, database maintenance, and strategic marketing across social media platforms.

Kochi, Kerala, India

• Supports businesses (Sellers & Vendors) who sell their products through Amazon marketplace platform.• Effectively managed and resolved an average of 60+ customer complaints and inquiries daily through phone, email, and chat, consistently achieving a customer satisfaction rating of 90% or higher.• Successfully addressed escalated customer complaints and issues, demonstrating empathy, patience, and strong problem-solving abilities.• Worked in collaboration with internal teams to tackle and resolve high-severity cases for our clients.• Assisted in the development and implementation of operational processes and procedures to improve efficiency and service delivery.• Identified opportunities for process improvement and efficiency enhancement, contributing to continuous improvement initiatives within the seller support team.• Coordinated with various departments to streamline workflow and improve communication channels, ensuring efficient resolution of seller inquiries and issues.• Assisted in the development and implementation of operational processes and procedures to enhance service delivery and operational efficiency.• Monitored and tracked project progress, deadlines, and deliverables to maintain timelines and achieve seller satisfaction goals.• Prepared and maintained detailed documentation, reports, and records related to operations, ensuring accuracy and compliance with Amazon’s guidelines.• Provided administrative support by scheduling meetings, managing calendars, and coordinating travel arrangements for team members and executives.

Bengaluru, Karnataka, India

• Conducted in-depth analysis of player performance, team strategies, and game statistics. • Utilized advanced statistical models and data analysis tools to derive meaningful insights. • Produced comprehensive pre-game and post-game reports, offering insights into team dynamics and player trends. • Collaborated with coaching staff to provide data-driven recommendations for game strategies and player development.