Nicky Montalvo Email & Phone Number

Alameda, California, United States

Publishing services dept.- Oversee editorial operations and creation of educational program material for K–5 classroom use, performing manuscript editing and delivering structural and line edits to contributors while maintaining production timelines.- Partner with team of in-house writers and freelancers to develop and publish revised editions, repackages, reprints, trade books, and marketing collateral.- Coordinate, review, and approve materials for digital publication, providing feedback to content developers and marketing teams to improve design, content, and user experience.

Emeryville, California

Alternative Healing/Kids, Teens, and Education- Implemented content strategy for 10–14 commercial trade nonfiction books quarterly, conducting research to assess consumer needs within rapid title production cycles to maximize market opportunity.- Line-edited manuscripts for quality control and to ensure alignment with strategy and thoroughly reviewed jacket copy and advertising materials for SEO purposes.- Collaborated with design team on high-performing titles with extensive art programs.- Collected and interpreted data to implement project management tool that tracked title performance metrics and identified budget and schedule issues to inform editorial strategies and improve outcomes for future projects.- Cultivated and maintained strong relationships with contributors across departments to attain product objectives.- Created company-wide documentation meant to facilitate project transfers and guarantee smooth transitions.

San Francisco, California, United States

Higher Education Social Sciences: Introductory Psychology- Successfully managed complete suite of products, including core print, digital, and supplemental products for multiple textbook titles. - Collaborated with Editorial teams to create a program plan of digital components giving detailed attention to schedules, resources, and budget requirements.- Established high-level project plans and schedules including detailed task lists for all digital components; monitored and controlled schedule dependencies for products.- Identified and secured resources where necessary for products (vendors, SMEs, project managers, media production resources); guided and monitored work from all resources to achieve content, schedule, and budget requirements.- Reviewed and revised copyedit for all products; ensured standardized guidelines were being adhered to. - Tracked costs against budget and reported monthly status of the program; communicated risks and changes.

San Francisco, California, United States

Higher Education Social Sciences: Counseling and Social Work- Spearheaded the first digital-only study tool for Counseling, meant to mimic what a student can expect from their certification exam- Identified and assessed author and subject matter experts. Coordinated their responsibilities for preparation of both print and digital content; developed detailed content submission schedules and acceptance criteria for primary print and digital products and ancillaries. - Worked with team to conceptualize and develop plans for rich media products (videos, animations), including business requirements, schedules, and budgets; developed and managed key rich media products.- Assisted Product Manager, authors, and subject matter experts in identifying teaching problems in target courses and in developing viable and attractive product premises.- Evaluated quality and effectiveness of current products and developed revision strategies with Product Manager and Learning Designer.- Responded to customer feedback, bugs, and inquiries using JIRA.

San Francisco, California, United States

Higher Education Life Sciences: Anatomy & Physiology- Coordinated content development process for best-selling textbooks and all ancillary products. - Tracked submissions through multiple cycles of review to establish turnaround times and escalate delays.- Oversaw contributor and reviewer records in content management system.- Managed freelancer assignments by providing guidelines, maintaining schedules, and monitoring budgets.- Supported production team to ensure content deliverable deadlines were met.- Assisted in the ongoing development, documentation, and execution of procedures for the Editorial group and provided training for new team members.

San Francisco, California, United States

Higher Education Life Sciences: Anatomy & Physiology- Supported Editor-in-Chief for A&P and Microbiology and a Senior Acquisitions Editor for A&P.- Commissioned, managed, and summarized academic reviews for current and future publications.- Communicated editorial needs to other publishing divisions – production, design, marketing, media, and sales.- Responded to requests for support from in-house colleagues and out-of-house sales representatives. - Handled administrative duties, created and analyzed spreadsheets, maintained files and records, requested ISBNs, and processed check requisitions.

San Francisco, California, United States

- Prepared and filed all client SSDI/SSI applications and appeals using SSA’s online application system, ensuring that various filing deadlines are met. - Communicated with claimants/beneficiaries, government agencies, and medical offices to convey and/or obtain information related to disability claims, serving as the client's primary contact. - Supported attorney in preparation for administrative hearings by developing and editing hearing briefs, drafting correspondence to administrative law judges and highlighting key medical evidence.- Input client data into an online case management database to track and manage an average case load of 100 clients.- Retained all responsibilities of Assistant Case Manager.

San Francisco, California, United States

- Assisted and acted as substitute for the Receptionist/Intake Coordinator, both Workers’ Compensation Case Managers, and the Social Security Case Manager.- Supported the Bankruptcy Case Manager during initial intakes, providing feedback and helping to evaluate whether a claim was justified. - Worked on one-off projects under strict time constraints, particularly for high profile cases.- Prepared written correspondence in Spanish and English to claimants, doctors, administrative law judges, and other agency representatives involving complex regulations and procedures. - Acted as Spanish interpreter for clients and potential clients in meetings.

San Francisco, California, United States

Conceptualized and launched project to create a comprehensive digital database for tracking incoming, open, and closed cases, making it more efficient and practical.