Bogdan George Adonicioaie Email & Phone Number

Iași, IS, RO

Romania

✓ Ensured client response times met established SLAs.✓ Main contact between Sales, Product teams and End User or Partners to analyze and report on customer behavior and user experience trends,✓ Developed new processes to improve time delivery and product quality,Key achievement: Enhanced the customer onboarding process by identifying glitches.

Iaşi, Iaşi, Romania

Outsourcing service for the purpose of aligning and managing personal data protection measures, designing data flow charts, risk assesment and audit so that customer’s company works in accordance with the EU regulation 679/2016✓ Identified data collection processes and created data flow diagrams, recommending adjustments to ensure compliance with the.

Bacau County, Romania

✓ Directly managed 4 key projects for various European clients, ensuring successful delivery and client satisfaction.✓ Supervised a team of 180 service desk agents, with 3 supervisors and 8 team leaders reporting directly to me.✓ Enhanced the incident and change management processes, leading to increased efficiency and reduced downtime.✓ Established and.

Iasi County, Romania

✓ Led a team of 50 agents and directly managed 6 supervisors, ensuring seamless operations and high performance.✓ Provided dedicated support to a U.S.-based client, effectively managing tasks and communication on U.S. timelines.✓Successfully executed a full project handover from India to Romania, surpassing expectations by completing the implementation one.

Iasi County, Romania

• Contracted for one of the world's largest automaker company offering IT support for European sites in UK, France, Italy, Nordic and Baltic countries.
• Manage a team of 20 agents;
• Have direct involvement in the work undertaken by the team;
• Ensure effective communication across the team and providing technical advice;
• Monitor and review team activity, resource requirements, progress of customer agreed projects ensuring the team and the supervisor/operations manager are kept informed as necessary;
• Working with two Seniors and a Problem Manager proactively identifying possible IT problems and the root cause;

Iasi County, Romania

• Analyzing weekly trends and identifying problems causing increased number of incidents;
• Analyzing reports and extracting relevant data with full descriptions and details related to the problems;
• Analyzing the problems, identifying workarounds and fixes for them;
• Analyzing the problems and possible fixes with the 3rd line of support manager;
• Rootcause analyzis for identified problems, workarrounds testing and setting processes to be used by agents;
• Hosting weekly conferences with the client’s management team and discussing improvements and workarounds, trying to prevent problems;

Iasi County, Romania

• 2nd Line Analyst responsibilities:
• 2nd line desktop support engineer on one of the world's largest automaker company account for SCC Services Romania, support provided to 11,000 users in over 10 countries in multiple languages;
• Managing incidents and request as per SLA’s;
• Network administration for all customer employees and contractors;
• Direct contact with the customer’s users by e-mail or phone (only in English);
• Accounts creation and maintenance for all new employees and contractors;

Iasi County, Romania

Company activity field:Professional IT services for companies and governmental organisations all over EuropeResponsibilities:- Logging incidents and changes reported via phone/e-mail;- Applying fixes and workarounds as per specific procedure;- Equipment monitoring and prompt reaction to specific alerts;- Working with SLAs.

Iasi County, Romania

SEO - affecting the visibility of a website or a web page in a search engine's "natural" or un-paid ("organic") search results. - On Line Marketing for clients Web Site based on specific search terms and keywords pending on targeted audience; - Web site traffic monitoring, web site UI and advertising revenue; - Administrating WordPress sites.

Iasi County, Romania

System EngineerTechnical support for On Site systems and for computers, software products or other electronic or mechanical goods. - Reporting any software bugs found; - Maintaining the IT equipment; - Creating advertising flayers and posters; - Updating the data base for the accountancy software.

Management, Business Administration And Management, General

Management

Automation Equipments

Unfinished Studies

Mathematics, Theoretical And Mathematical Physics

Activities and Societies: Organized the 1st High School "Tehnoton" Basketball Championship; Participated at the Highschool Chemistry.