Adolfo Colmenares Email & Phone Number

Weston, Florida, United States

Service and policy management focus on customer experience with pharmacy, providers and government entities, research and enforcement of plan’s policies and procedures based on provided resources, outgoing experience when business ventures warrant, documentation and data management for member information.

Fort Lauderdale, Florida, United States

Answer and respond to calls and emails, resolve pharmacy issues from members, providers and pharmacies, respond to routine inquiries on multiple products, research required information using available resources, place outgoing phone calls when business ventures warrant, document all call information and enter data accurately and timely, utilize multiple company database programs for accessing member information, achieve individual performance goals for productivity and quality and maintain confidentiality of patient and proprietary information.

Miami, Florida, United States

Provide collections / customer service management phone support for Toyota Financial Services and AT&T. Assisting customers with making outstanding payments for retail and lease accounts for personal and business customers. Acting as consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options. Handles various incoming and outgoing collections-focused phone calls campaigns, Resolves customer questions, complaints and collections inquiries in a professional and helpful manner based on understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP), and other courses and training program received. Connects with existing and potential customers and aims to resolve inquiries related to receivables management, Utilizes computer system to verify and document customer requests following privacy policies to access account, Talks to verify customers or third authorized parties to resolve their questions or concerns, maintaining and updating customer information as necessary, Calmly attempts to resolve and de-escalate any issues, During 3 years experience, initiated as part timer and after as full time employee grew in knowledge and capacities since basic performances to reached recognized nationwide level of performance/productivity, as individual performer and then as team leader, keeping in focus in privacy procedures, customer care and brand loyalty development.

Responsibility to conduct market research of domestic sales, including analysis of industry trends, competitors’ prices, comparable products, sales volume/market share and methods of marketing, create and supervise marketing/sales campaigns. Develop sales territories & marketing strategies and update corporate management regarding suggested product lines and market trends. Developing of a new On-Line e-commerce suite, integrating Website, Social Media, and Marketplaces.

Doral, Fl

Responsibility to conduct market research of domestic and International medical equipment and supplies, including analysis of industry trends, competitors’ prices, comparable products, sales volume/market share and methods of marketing. Attend international industry trade shows, create and supervise marketing/sales campaigns for the products. Develop sales territories & marketing strategies and update corporate management regarding suggested product lines and market trends. Developing of a new On-Line e-commerce suite, integrating Website, Social Media, and Marketplaces.

Pembroke Pines, Fl

Brand development and creation of a new corporate image for communication as Flyers, Banner, Business Cards, instructions for workstation, setup for onsite and offsite classes visual material.Media promotion with Radio and Newspapers, negotiation deal and managing creative process. Strategic Consulting, including business plan & sales strategy development. Developed brand strategy and statistics systems.Advising new businesses for POS environment. Comprehensive database management.

Weston, Fl

Collaborated in the performance of focus groups and in-site promotions with more than 12 liquor distributors in order to establish the new image for Irish whiskey Jameson and Venezuelan beer Polar. Collaboration with large retail chains and Restaurants creating promotions in site and testing events. Event planner for Hyatt Hotel and Pier 66 restaurant, Ft. Lauderdale, FLPromotions and marketing support for Hungry Howie's Pizza, developing a campaign for 2 New store locations in Broward County, FL, Merchandising and support for Sun Sentinel's Home subscription. Global Business Partners, support for Photo Visual Inspection in Foreclosure Properties on Banked Owned Properties.

Caracas-Venezuela

Entry Position: Marketing Analyst Level IIProvided market research for agency clientele in key industries by conducting quantitative and qualitative market research to determine market trends and consumer preferences, which included devising optimal sampling plans based upon each client’s needs, conducting surveys through questionnaires, one-on-one interviews, public mall and other location survey sites and other means for use by our firm to statistically estimate the view points of a certain population group based on estimates of percentages for use in producing optimal marketing campaigns to promote our agency’s clientele. Final Position: ManagerAnalyzed market research data results collected by junior analysts, devised and moderated final highly targeted focus groups to fine-tune consumer preferences in order to determine the detailed scope of promotional campaigns, created outline and draft media marketing plans, supervised the test-marketing and follow-up evaluation prior to commercial production of final marketing materials and commercial concepts, coordinated the final phases including creative development of each marketing campaign component, including a combination of TV, Radio spots, print advertising and in-store consumer advertisements (banners, flyers, coupons), provided management and control over all production processes and final analysis and evaluation of advertising campaign results.Customers served: Vehicles dealers, banks and financial services, pharmaceutical laboratories, retail stores, restaurant, hotels, liquor distillers, government agencies.

Associate Of Science (A.S.), Marketing And Advertiing

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