**Co-Owner at "The Soft Italy" Franchise**That's my new venture: Co-Owner (together with my "life partner"!) of the "The Soft Italy" ice cream franchise. An opportunity that allows me to merge my passion for entrepreneurship with a desire to deliver an exceptional experience through premium artisanal gelato.As an owner, my goal is to innovate and create a welcoming environment that highlights the quality of our products while supporting expanding the brand's local… Show more **Co-Owner at "The Soft Italy" Franchise**That's my new venture: Co-Owner (together with my "life partner"!) of the "The Soft Italy" ice cream franchise. An opportunity that allows me to merge my passion for entrepreneurship with a desire to deliver an exceptional experience through premium artisanal gelato.As an owner, my goal is to innovate and create a welcoming environment that highlights the quality of our products while supporting expanding the brand's local presence.I am committed to applying a customer-centric approach to ensure a memorable and sustainable experience. Show less

• LATAM Operations offering leader, providing skilled resources & strategies and helping clients run value creating projects as an extension of their own capabilities.• People & team manager, coordinating team’s activities and coaching them throughout the life cycle of an initiative/project.

- Sales & Account Management Sr. ManagerMain achievements & responsibilities:• Direct responsibility for developing programs and strategies for regional and global clients.• Account Management for targeted clients, leading client relationship, upsells/x-sells and primary owner for client's P&L.• Responsible for “Go-to-Market” strategy for SMBs and engaged in annual Account Plan meetings, supporting the definition of FY targets & goals and GTM strategies.• Management of… Show more - Sales & Account Management Sr. ManagerMain achievements & responsibilities:• Direct responsibility for developing programs and strategies for regional and global clients.• Account Management for targeted clients, leading client relationship, upsells/x-sells and primary owner for client's P&L.• Responsible for “Go-to-Market” strategy for SMBs and engaged in annual Account Plan meetings, supporting the definition of FY targets & goals and GTM strategies.• Management of complex projects for medium and large corporations, transacting and integrating systems and business processes, leveraging solutions based on data and technology.• People & team manager, coordinating team’s activities and progress against pre-defined work plan and coaching them throughout the life cycle of an initiative/project.Reporting structure & Leadership:• Reporting to the Directors of Industries, Structure/Accounts Directors and VP of Operations. Leadership of 17 direct and several indirect professionals (20+). Show less

- Sales Origination & Solution Design ManagerMain achievements & responsibilities:• Multiple sales and opportunities originated & developed, coordinating and interacting with several teams & stakeholders (internally and externally, locally and globally).• Leadership and design management of multiple solutions, supported by data analysis through tools such as Power BI and strong business cases, to transform customer processes.• Reduction, on average, of 15% to 20% of backoffice… Show more - Sales Origination & Solution Design ManagerMain achievements & responsibilities:• Multiple sales and opportunities originated & developed, coordinating and interacting with several teams & stakeholders (internally and externally, locally and globally).• Leadership and design management of multiple solutions, supported by data analysis through tools such as Power BI and strong business cases, to transform customer processes.• Reduction, on average, of 15% to 20% of backoffice costs, by negotiating pricing and fees, while ensuring optimization and enhancements of services, mainly through the deployment of more automated and intelligent processes.• Leadership in complex outsourcing projects, from the preparation and development of NDAs (Non Disclosure Agreements), MOUs (Memorandum of Understanding) / SOWs (Statement of Work), through the stages of Due Diligence, Assessment, Transition and Transformation, until Operation’s delivery and Support.• People & team manager, coordinating team’s activities and progress against pre-defined work plan and coaching them throughout the life cycle of an initiative/project.Reporting structure & Leadership:• Reporting to Industry and Structure/Accounts Directors. Leadership of several indirect professionals (20+) Show less

Reporting structure & Overall responsibilities• Reporting to project leaders (directors and senior managers). Co-responsible for delivering negotiated solutions, with main focus on training and communication of the client's team (Change Management). Indirect leadership of the most junior project team.

Reporting structure & Overall responsibilities:• Reporting to project leaders (senior managers and managers). Co-responsible for delivering negotiated solutions, with main focus on training and communication of the client's team (Change Management).