Experienced Engineer high skilled in Dell EMC Storage for multiple Midrange and Enterprise products Highly proficient and hands-on experience in networking and protocol technologies: IPv4/IPv6, CIFS, NFS, Fibre Channel, with strong knowledge of all layers of the TCP/IP stack and common Internet services/protocols such as SMTP, DNS, DHCP, LDAP, NTP, HTTPCurrent Position: Advanced Senior Engineer - since Oct/2020Back to Brazil, now a remote worker from the USA team, but providing general consultancy/support globally for multiple Midrange Dell EMC products. Provide assistance for Pre-Sales, Post-Sales, customers, and Park Place Development, between others.Dell EMC Computer Systems Ltda. (May/2006 to Oct/2019)Last Position: Principal Engineer L2/L3 - Global Recover Team Midrange Storage - april/2019 - Oct/2020Relocated from Brazil to Ireland under Critical Skills Employment Permit Advanced support for multiple Midrange Storage Products such as PowerStore HCI, Unity and VNXWork mostly in Code Red cases ( data unavailable ) very close to Engineering Support and Development, usually under huge high pressure while working in complex cases.Also providing customized midrange training for L1/L2 and new employeesCoach for Level 2 EMEA team and some L1 worldwidePrevious Position: Sr L2/L3 Technical Support Engineer - Global Recover Team Midrange Storage - nov/2014 - april/2019Work in highly complex cases, post-sales support on midrange storage ( Unity / VNX File/ Block ) worldwide. Performing FILE recover when required Official coach for Level 1 team NALA ( North America / Latin America ).Execute recovery in Data Unavailable situations when need, working closely with Engineering when required. Help to create Panana and Porto Alegre ( Brazil ) support centres, provide training / creating procedures for new support teams.Previous Position: Technical Support Specialist - oct/2014 - 2011Provide advanced post-sales support on VNX File / VNX Block / Celerra / Clariion Also provides Level 1 Support for Symmetrix/VMAX, SAN Connectivity ( Cisco and Brocade ), VNXe, VPLEX, Recover Point, Isilon, between other products.Previous Position: Previous Position: Remote Field Support Engineer - 2009 - 2011Provides local support on NAS solution ( Celerra/VNX ) including implementation supportWork with Technical Consulting, Partners, Professional Services and Field Customer Service.Previous Position: Regional Software Support - from 2006 - 2009Provides remote support on NAS solution ( Celerra/VNX )