With a focus on problem-solving and mentorship, I thrive in fast-paced environments, ensuring smooth operations and customer satisfaction.I'm entrusted with the vital role of assisting 1st-line support in their daily operations, handling escalated cases, and providing guidance to streamline workflows. By taking on these responsibilities, I aim to alleviate the burden on Team Leaders, enabling them to focus on leadership and team management.

As a Customer Support Specialist, I thrived in a dynamic environment, providing exceptional service to customers through chat and email channels. With a focus on problem-solving and effective communication, I tackled inquiries and helped the customers to solve their issues. I adapted to day and night shifts, maintaining a high level of professionalism and service quality at all times.

Led operations and spearheaded projects for cutting-edge AI and robotics solutions, including Cloud Pepper robot and Cloudia virtual assistant.Collaborated cross-functionally to deliver innovative products and drive business growth on a global scale.

Played a pivotal role in a critical project for Transbank, analyzing requirements, and bridging the gap between clients and development teams to ensure successful project delivery.Developed comprehensive use cases to guide the software development process and enhance project efficiency.

As CTC role (Cluster Technical Coordinator) I took care of the most urgent cases, solving them and managing workload of team to insure proper handling and dispensation of Service Requests

As Support Engineer I had to cover the customer's requirements and to solve different issues like installation, configuration, performance, replication and Bugs identification. After an issue was resolved, I had to contribute to the Oracle Support Knowledge Base with articles explaining the cause and solution.

Spearheaded the maintenance and development of a Performance Evaluation System, collaborating closely with HR departments to meet organizational objectives.Demonstrated proficiency in ASP.NET platform and C#, ensuring seamless system functionality and user experience.

Contributed to the development of mission-critical systems for leading financial institutions, leveraging Java EE platform to deliver scalable and robust solutions.

Drove innovation as a member of the Research and Development department, exploring and implementing cutting-edge IBM tools to enhance development processes.Facilitated knowledge sharing through planning and conducting Java and IBM tools training sessions for fellow developers.