· Produce Customer-Facing Quotes using renewal pricing methodology· Processing quote changes, merges or expansions· Renewal Database Management· Working closely with the Sales team and customers to negotiate the successful closure of the renewal· Assist with renewal revenue forecasting· Triaging renewal-related enquiries from customers, partners, distributors, and internal sales teams· Developing BI Dashboards· Third Party renewal tracking and processing

Responsible for complete renewal life-cycle management•Produce Customer-Facing Quotes using renewal pricing methodology•Processing quote changes, merges or expansions•Renewal Database Management•Working closely with the Sales team and customers to negotiate the successful closure of the renewal

• Prepared sales proposals and pricing • Applied customer-service skills• Supported sales team in administrative activities • Coordinated, managed and followed up on renewals, while identifying risks and improving the product portfolio • Developed statistical analysis of subscribed products to identify additional sales• Became an expert in solving customer issues through the involvement of all internal stakeholders to ensure quick resolution• Responsible for complying with business rules and improving data quality to create, align and refine business processes• Responsible for product subscription cycle from processing of subscription sales agreements in system, preparing legal licenses, negotiating and managing customer signature to contract execution• Worked very closely with Legal in the preparation of agreements with special requirements• Managed the monthly new business pipeline Achievements: • Awarded with the Best Sale Support recognition • Generated a streamlined process for the creation of agreements • Improved the channels of communication between sales and internal processes

• Supervised office’s maintenance and image • Handled billing and collection activities• Processed of contracts up to their registration on the system • Serviced customer in administrative activities • Supported the office procurement process• Managed telecommunication services (i.e. Internet and telephone services)

• Managed the work of housekeeping personnel• Participated as a trainer of housekeeping staff• Made sure that rooms met the required standards • Managed cleaning supplies • Appointed as the person responsible of the housekeeping storeroom

• Charged with setting up dining and meeting layouts• Waited on customers at hotel restaurants and during special dining events• Took room service orders• Worked as a receptionist charged with checking customers in and out

• Charged with the task of taking orders at the hotel restaurant• Set up facilities for a number of events • Waited on customers during weddings and dining eventsTimes.Prepared drinks and appetizers for guests.