- Responding to end-users' technical issues via phone, email, or in-person. Analyzing and troubleshooting technical issues and providing timely solutions.- Installing and configuring hardware and software: Configuring and installing new hardware and software on end-user devices. Ensuring that all systems are up to date with the latest patches and updates.- Maintaining and repairing desktops, laptops, and other end-user devices to ensure they are functioning optimally.

- Monitored the quality of the product/software throughout all stages of development within an Agile environment.- Worked with the product owner to clarify requirements and new features, in order to design detailed test cases.- Gathered and analyzed log files to identify crashes, errors, and exceptions.- Reported identified bugs and tracked them in Jira until they were resolved.- Collaborated with the Product Manager and developers to resolve technical issues, meet requirements, and ensure a high-quality end product.

- Ensuring that all systems are up to date with the latest patches and updates.- Providing training and guidance to end-users on how to use hardware and software effectively.- Analyzing and troubleshooting technical issues and providing timely solutions.

- Documented incidents of crime and accidents in a secure manner while gathering statements from individuals involved and witnesses.- Ensured a secure learning and working environment for staff members.- Delivered excellent customer service by exceeding expectations and providing exceptional support for all needs.