Adolph Sanchez Email & Phone Number

Albuquerque, New Mexico, United States

Working with our Strategic Partners to foster learning completions and consulting on training initiatives.

Charlotte, North Carolina Area

Responsible for delivering advanced customer service skills/products/data, leadership, management, cross-functional skills and other training sessions. Key support partner with work groups for continuous training improvement and program effectiveness. I observe and give feedback to my peers and leadership to maintain a consistent message for development. In this position, I am Lead Certificated in Tech New to Role. I certified sixteen trainers (eleven Verizon Trainers and five Vendor Trainers) and partnered with developers becoming an expert on Tech New to Role and Tech University (Tech U) programs for feedback. Having multiple certification allowed additional opportunities to work with the area on special projects such as creating Test Live Accounts for tech initiatives, fostering a better work environment to improve overall stats and partner with multiple work groups such as strategic partners, center leadership, and offline teams. I have created partnerships with various training and non-training work groups. I employ adult learning concepts, and am able to adapt to changing environments to effectively convey the intent of the training when delivery challenges arise. - Proficient in Meeting Place Web X and Adobe Connect 9- Identifies alternate solutions/learning when delivery challenges arise (materials, content, room set-up)- Work on multiple projects for training and support for the area and center- Responds appropriately to learner needs (clarification, examples, feedback)- Manages classroom environment so it is safe and conducive to learning- Partners with management for effective use of business acumen- Conducts peer-to-peer observations and provides coaching & feedback- Communicates curriculum or program effectiveness back to leadership and curriculum development team- Ensures preparation of training room (media, set-up, materials, room reservations, devices, rosters)- Manages and prioritizes multiple courses

United States

Working with our Strategic Partner Channel on a variety of training and consulting roles.

Lincoln, Nebraska Area

Responsible for delivering customer service new hire, systems, and/or refresher training sessions. Partner with work group for continuous training improvement and program effectiveness.In additional to my primary training responsibilities, the following duties/skills are below:- Delivered initial customer service new hire training and/or refresher training using adult learning training methodology- Identified alternate solutions/learning when delivery challenges arise (materials, content, room set-up)- Managed classroom environment (participant challenges, utilization of room/space, handling roadblocks)- Conducted center observations for effective use of business acumen through direct experience with work group partners - Evaluated the effectiveness of training conducted (class feedback, follow-up, surveys)- Prepared, attended, and completed train-the-trainers / certifications as appropriate - Participated in and sometimes leads/manages team/program meetings (minutes, etc)- Partnered with national curriculum development teams on national project curriculum development and project support - Conducted peer-to-peer observations and provides feedback- Communicated program effectiveness back to leadership and/or national curriculum development team- Mastered initial training, new hire, systems, and/or refresher training content effectively - Tracked and monitored registration & attendance for all participants - Ensured preparation of training room (media, set-up, materials, room reservations, devices, rosters)- Managed and prioritizes multiple courses - Adhered to company guidelines for trainer travel and expenses (expense, travel, p-card, corporate card)- Followed ordering guidelines, inventory guidelines, materials current

Lincoln, Nebraska Area

As a Transition Coordinator below were my primary responsibilities:- Interviewed, hired, and managed Transition Assistants- Managed multiple transition schedules- Created schedules for Transition Assistants- Created New Hire debrief sessions for Customer Service New Hires- Managed multiple new hire classes and made sure all metrics were in line before they graduated to the floor- Partnered with offline departments for scheduling times and locations availability for new hire during transition- Partnered with Technical support to create a New Hire Mentor program with tenured supervisors - Conducted meetings with Associate Directors and Supervisors about the performance of multiple new hire classes

Albuquerque, New Mexico Area

Bernalillo, Nm