Adolphus Moore Email & Phone Number

Texas, United States

Dallas, Texas, United States

Alera Group is an independent, national insurance and financial services firm created through the merger of like-minded, high-performing, entrepreneurial companies across the United States.Why work with Alera Group? Because we provide the best of both worlds – national scope combined with local service. Our mission is to transform the client experience by providing a greater depth and breadth of resources, innovative thinking and constant collaboration, while maintaining strong local… Show more Alera Group is an independent, national insurance and financial services firm created through the merger of like-minded, high-performing, entrepreneurial companies across the United States.Why work with Alera Group? Because we provide the best of both worlds – national scope combined with local service. Our mission is to transform the client experience by providing a greater depth and breadth of resources, innovative thinking and constant collaboration, while maintaining strong local relationships.National ScopeOur clients benefit from our national resources and broad expertise. Whether we are:Designing an innovative and affordable benefit plan for a mid-sized corporation in Boca Raton, FLGuiding a wealth management client across the finish line into retirement in Anchorage, AKConsulting with a new risk management client about how to proactively reduce losses on construction sites in Boston, MALocal ServiceEach Alera Group company is unique, with individual local and niche industry specialties. Our offices care about their local communities and often have long-standing relationships with clients that span years or even generations. We encourage both a collaborative culture and the opportunity for each location to have its own personality. We believe this enables us to deliver exceptional client experiences and the best possible outcomes – positively impacting our employees, clients and the communities where we live and work. Show less

Dallas, Texas, United States

I am responsible for ensuring that our Corporate hiring needs are met with talented and qualified candidates. I thoroughly source and screen candidates, coordinating the interview process and facilitate offers, all the while ensuring candidates have a pleasant supported experience. I continue to succeed in this role by developing and implementing recruiting plans and strategies, striving to bring in the best people to fill the company needs.

Dallas/Fort Worth Area

Supervisor of 27 agents as part of the leadership team. Expert in corporate systems and clientapplications. Lead for interdepartmental communication and process identification/improvement.Liaison for technical documentation and filing bugs/enhancements. Lead for cross training,technical problems, on-call issues and escalations. Manage projects such as the migration fromASSIST to Salesforce, migration from intranet to SharePoint, building help center & materials, andcorporate… Show more Supervisor of 27 agents as part of the leadership team. Expert in corporate systems and clientapplications. Lead for interdepartmental communication and process identification/improvement.Liaison for technical documentation and filing bugs/enhancements. Lead for cross training,technical problems, on-call issues and escalations. Manage projects such as the migration fromASSIST to Salesforce, migration from intranet to SharePoint, building help center & materials, andcorporate product consolidation efforts. Show less

Dallas/Fort Worth Area

The primary function in this role is to maintain and enhance customer services by organizing and monitoring call center staff. Responsible for making decisions which assist in the success of quality calls, first call resolution, meeting or exceeding required service levels, and work direction for staff. Displayed a team oriented attitude and provided leadership excellence for call center staff. Create and present training material via Brainshark and Captivate. Oversee learning and development… Show more The primary function in this role is to maintain and enhance customer services by organizing and monitoring call center staff. Responsible for making decisions which assist in the success of quality calls, first call resolution, meeting or exceeding required service levels, and work direction for staff. Displayed a team oriented attitude and provided leadership excellence for call center staff. Create and present training material via Brainshark and Captivate. Oversee learning and development of all staff and work directly with clients to report on department success.Monitored Customer Service Representative through the use of reporting and monitoring technology to assure call quality, company standards on professionalism, product knowledge and schedule adherence.Prioritization of work in alignment with departmental priorities.Escalation and investigation of customer disputes and provide daily reports including type of issues, corrective action to resolve, and follow up on outstanding issues.Assist with staffing by forecasting workloads, setting work schedules and coordinating overtime scheduling.Created computer based new hire training through Brainshark and Adobe CaptivateDesigned continued education courses along with assessments and delivered results to clients and upper managementAssure staff compliance of company code of conduct. Show less

Dallas, Tx

To Provide Support for Integration and Acquisition Stores, while Continuing Operations Development, as 7 Eleven Expands to Deliver the Brand Mission " We Will Be Your Convenient Neighborhood Store " and the Brand Vision : " To Be the Best Retailer of Convenience"

Frisco, Tx

-Work directly with trainers to create and update curriculum for new hire development-Conduct new product trainings and refresher courses to all levels of support.-Work with team managers to create trainings tailored to their team’s needs-Assume the role of a classroom facilitator, coach and supervisor-Demonstrate effective leadership skills through developing awareness and knowledge of T-Mobile values, customer service skills, computer skills, product, policies and procedures

Frisco, Tx

-Managed and developed a team of 15 agents through quality reviews-Conducted weekly team meetings discussing the plans and goals for the week-Review and analyze team metrics daily and provide feedback on ways to improve team metrics-Bi-weekly meetings with upper management to discuss and/or implement monthly plan of action.

Arlington, Tx

-Telephone Banking-Chase Auto Finance-Chase Direct Auto Finance