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Anthony Domino is a Customer Experience Pro at Auctane. He possess expertise in digital marketing, customer service, microsoft excel, people skills, teamwork and 10 more skills.
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Merchant Support SpecialistAuctane Oct 2023 - PresentAustin, Texas, Us -
Merchant Support AdvocateAuctane Jun 2022 - Jun 2024Austin, Texas, Us-Assist merchants with Auctane account issues, online store orders, USPS/UPS/FedEx/DHL/Other related inquiries/questions/concerns-Troubleshoot and diagnose malfunctions to eliminate problems with the shipping software for users-Keep up to date on product features, capabilities and advancements while maintaining a high degree of product knowledge-Communicate customer feedback, trends and issues to the development team and leadership-Resolve and Monitor issues for High Value merchants
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Customer Support RepresentativeHearth Aug 2021 - Apr 2022Austin, Texas, Us-Monitored support channels and quickly responded to inbound customer requests via phone, text and email-Collaborated with fellow support teammates on support flow issues and solutions-Identified, troubleshot and escalated issues pertaining to customer education and product functionality-Consistently exceeded monthly targets for Missed Call Rate, Case Age Avg and Customer Satisfaction rating-Utilized the following platforms to perform daily functions: Salesforce.com, Jira, Google Suite, and Slack -
Permit SpecialistTexas Department Of Motor Vehicles May 2020 - Aug 2021Austin, Texas, Us-Provided administrative and technical assistance related to the issuance of Oversize/Overweight permits and the use of TxPROS to the general public, agency staff and government and elected officials.-Conducted outreach including training to internal and external customers related to the issuance of Oversize/Overweight permits and the use of TxPROS permitting system-Maintained program data related to Oversize/Overweight permit activities including road and bridge restriction information, axle and load diagrams, and current volume of Texas Oversize/Overweight permit map.-Approved or denied Oversize/Overweight permit applications based on laws, rules, policies and procedures-Worked with applicants to correct deficiencies in applications or loading diagrams with the goal of satisfying all existing permitting requirements
Anthony Domino Skills
Anthony Domino Education Details
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University Of Texas At TylerMarketing
Frequently Asked Questions about Anthony Domino
What company does Anthony Domino work for?
Anthony Domino works for Auctane
What is Anthony Domino's role at the current company?
Anthony Domino's current role is Customer Experience Pro.
What is Anthony Domino's email address?
Anthony Domino's email address is an****@****inc.com
What is Anthony Domino's direct phone number?
Anthony Domino's direct phone number is (512) 614*****
What schools did Anthony Domino attend?
Anthony Domino attended University Of Texas At Tyler.
What skills is Anthony Domino known for?
Anthony Domino has skills like Digital Marketing, Customer Service, Microsoft Excel, People Skills, Teamwork, Team Leadership, Critical Thinking, Social Media, Marketing, Facebook, Salesforce.com, Social Networking.
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