Adonis Barnes Email and Phone Number
Adonis Barnes work email
- Valid
- Valid
Adonis Barnes personal email
- Valid
Adonis Barnes phone numbers
Highly effective and detail-oriented Customer Oriented Representative with a varied background in support and over 10 years of experience, seeking to implement exceptional leadership and organizational skills with an industry-leading firm. Knowledgeable, flexible, and a team player with a proven track record of customer satisfaction. ITIL IT Service Management certified with talent in troubleshooting/problem analysis and a strong ability to complete project initiatives within expected timelines. Self-motivated with strong communication and quick thinking skills who is able to work effectively on teams, as well as independently, in fast-paced environments.
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 246787
-
Loan Servicing SpecialistWells Fargo Sep 2019 - PresentRaleigh-Durham, North Carolina Area
-
Rch Account Resolution Specialist 3Wells Fargo May 2017 - PresentRaleigh-Durham, North Carolina Area
-
Technical Support SpecialistUbisoft Jan 2017 - Apr 2017Morrisville, NcDiagnose technical issues regarding game or client installationIdentify and escalate new issues per specified protocolAct as a SME (subject matter expert) for assigned areas of knowledgeDeveloped productive customer relationships by maintaining perspective of their needs in relation to business practicesEffectively resolved conflicts to antagonistic or otherwise stressful situations50+ Inbound Calls daily supporting all customer accountsManage account passwords, emails, and security information -
Incident Management AnalystCisco / Genpact Jun 2013 - May 2016Raleigh-Durham, North Carolina AreaAssisted the Service Delivery Manager by driving effective efficient Incident Management process and ensuring timely service restoration.Managed incidents from low to high-severity across the entire problem life-cycle while applying ITIL best practices.Facilitated collection of data, fault isolation and basic troubleshooting to assist in problem determination and resolution.Followed up on incident records that do not meet quality standards to prevent recurrence.Determined if and RCA is required and initiate problem management. -
Prt Helpdesk Support AnalystCisco Systems / Planet Pro May 2012 - May 2013Research Triangle Park, NcProvided 1st and 2nd level support for multiple applications including "Channels and Distributor Sales" Help Desk applications.Logged all provided services into Remedy and proprietary UI case handling applications.Assisted in creating and maintaining FAQs for applications and populated the Knowledge Management database.Provided End-of-Month and End-of-Quarter analytical feedback to the Development and Business teams.Maintained weekly metrics for POC (point of contact) specific applications.
-
Help Desk SupportFrontier Communications Mar 2010 - Mar 2012Raleigh-Durham, North Carolina AreaResearched technical solutions for external customers and internal users.Support provided via phone, email and live chat by assisting with billing inquiries and website supportwithin a high volume workload in a deadline driven environment.Successfully diffused volatile customer issues and referred unresolved grievances to the correct department. -
Flps Support GroupVerizon Business Apr 2009 - Nov 2009Cary, NcLocate and inform Field Engineers of fiber lines in a dig site area.Produced 200+ tickets each day via web and inbound/outbound calls.Monitored for any train derailments and fiber cuts. -
Cci Help Desk SupportIbm Sep 2008 - Feb 2009Durham, NcCompleted password resets for Mainframe, SOCR, and Windows XP access/login as well as restored data files.Researched/resolved issues with mainframe printers, Desktop kiosks, and POS kiosks.Escalated to level 2 support as needed. -
Endorse/Release Claims SpecialistQbe First Oct 2007 - May 2008Morrisville, NcDelivered timely, accurate customer service in regards to loss draft claim processing• Answered questions with regard to customer claims and mortgage insurance• Approved release of funds to cover mortgage claims• Maintained documentation on all completed claims• Assisted other departments as necessary• Coached team members to meet client SLA’s• Trained new employees -
Customer Care RepresentativeQbe First Oct 2005 - Oct 2007Morrisville, NcHandled 80+ inbound calls daily• Processed faxes and responded to customer and client emails• Worked on multiple call projects simultaneously• Acted as Subject Matter Expert/Lead to team of 10• Coached/trained new hires in “Rookie Camp”• Assisted with Quality Assurance and INSCAL reporting• Worked with clients in RISK Mitigation project• Lead/Assisted in teamwork project to promote team confidence and motivation on both individual and team scale.• Team Lead in training.
Adonis Barnes Skills
Adonis Barnes Education Details
-
Garner Senior High
Frequently Asked Questions about Adonis Barnes
What company does Adonis Barnes work for?
Adonis Barnes works for Wells Fargo
What is Adonis Barnes's role at the current company?
Adonis Barnes's current role is Loan Servicing Specialist III-Wells Fargo.
What is Adonis Barnes's email address?
Adonis Barnes's email address is ab****@****sco.com
What is Adonis Barnes's direct phone number?
Adonis Barnes's direct phone number is +191953*****
What schools did Adonis Barnes attend?
Adonis Barnes attended Wake Technical Community College, Garner Senior High.
What skills is Adonis Barnes known for?
Adonis Barnes has skills like Microsoft Excel, Microsoft Office, Microsoft Word, Fax, Answering Phones, Phone Skills, Phone Etiquette, Ticketing Systems, Ibm Mainframe, Citrix, Lan Wan, Operative Dashboard.
Who are Adonis Barnes's colleagues?
Adonis Barnes's colleagues are Liana Tu, J.r. White, Jaswanth Kumar Lakkoju, Tori Warren, Katherine Lile, Janice Stacy Jameson, Allison Bash.
Not the Adonis Barnes you were looking for?
-
-
-
-
Adonis Barnes
Mechanical Engineering & Energy Engineering Are My Career AspirationsCalumet City, Il1thyssenkrupp.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial