Adonis Carr Email & Phone Number

Los Angeles, Ca, Us

El Segundo, Ca

Travel Counselor for American Express Platinum Cards. Responsible for all inbound calls for inquiries and sales of travel packages. Utilized software such as Sabre/Saturn, and Encore to apply reservation bookings. Booked Airline flights, Hotel reservations as well as Car rentals. Assisted with multiple and complex arrangements of vacations. Fast paced call center which required a lot of attention to detail.

Pasadena, Ca

 BANK OF AMERICA, Pasadena, CaFraud Analyst II 12/17 – 5/18Retail Credit CardResponsible for reviewing customer accounts for prevention and detection of possible fraud. Conducted more involved research and analysis of account activity to assess levels of risk and fraud types. Received and handled both inbound and outbound calls and provided appropriate actions based on transaction characteristics of potential risk and validity. Performed back office functions related to… Show more  BANK OF AMERICA, Pasadena, CaFraud Analyst II 12/17 – 5/18Retail Credit CardResponsible for reviewing customer accounts for prevention and detection of possible fraud. Conducted more involved research and analysis of account activity to assess levels of risk and fraud types. Received and handled both inbound and outbound calls and provided appropriate actions based on transaction characteristics of potential risk and validity. Performed back office functions related to research and resolution of fraudulent activity and service support. Assessed the level of risk and made decisions which impacted the customer directly. Reviewed and analyzed all accounts and customer situations that would require specialized treatment and resolution. Initiated both fraud claims and billing disputes if fraud activity has been confirmed. ONE WEST BANK, Pasadena, Ca Telephone Banker and Customer Service 5/17 – 6/18Responsible for all incoming calls to call center regarding questions and any issues with customer bank accounts. Assisted with resolutions as well as informing customers about new and ongoing products they could add or upgrade on their specific accounts. UCLA, Westwood, Ca 7/17 – 11/17Registrars’ Office Data Entry for Undergraduate and Transfer Admissions primarily reviewing and inputting transcript information. Medical DepartmentAssisted with transferring, moving, and installation of all computer equipment, Phones, and Fax Machines. Made sure all equipment was connected to the internal network as well as in proper working order and condition. Mailroom Primary responsibility was stuffing and boxing envelopes for shipment.Transportation Responsible for safety of Students, Faculty, Staff, and Guests at the main intersection of UCLA Bruin Walk between the dorms and the main campus. Kept both pedestrian and motor vehicle traffic in constant flow. Show less

Canoga Park, Ca

 Responsible for all inbound calls regarding any and all Customer Service/Tech Support issues and concerns for credit card and ACH check processing. Provide information to all merchants/principals on the account about set up, pricing, new products offered, activations of gateways and portals as well as answering all inquiries on daily activities. Built and trained merchants on gateways for processing such as NMI, and Authorize.Net as well as assisted merchant with downloading new programming… Show more  Responsible for all inbound calls regarding any and all Customer Service/Tech Support issues and concerns for credit card and ACH check processing. Provide information to all merchants/principals on the account about set up, pricing, new products offered, activations of gateways and portals as well as answering all inquiries on daily activities. Built and trained merchants on gateways for processing such as NMI, and Authorize.Net as well as assisted merchant with downloading new programming into their standalone Credit Card terminals. Show less

Woodland Hills, Ca

 Responsible for all inbound calls regarding any and all Risk Issues for credit card and ACH check processing. First call and primary resolution regarding risk holds and procedures, fraud, identity theft, and card holder verifications. Provide information to all merchants/principals on the account about our policies and procedures and timeframe for review when the funds are held and when they are released.

Westlake Village, Ca

 Responsible for answering inquiries of merchants in a high volume, high paced call center as well as identify and contain all priority and escalated issues. Provide additional and superior service via phone, emails and faxes to merchants. Build a positive rapport with merchants and sales agents to satisfy any and all difficult situations. Monitor the moral of my team, keep them motivated, and provide coaching, training, and development where needed.

Westlake Village

 Inbound call center. Provided technical support for credit card terminals and operating systems. Built program files, downloaded terminals, troubleshot all problems concerning credit card transactions, and assisted merchants and sales agents with training with the operation of all credit card terminals and POS systems.

Hollywood, Ca

 Inbound call center. Provided customer service for billing, troubleshooting cable, internet, and phone connectivity issues. In addition, scheduled technician appointments for potential customers, processed credits, payments, and adjustments on customers’ accounts. Offered information and completed upselling on promotional products and services for cable, internet and telephony services.

Mathematics

Mathematics

Electrical And Electronics Engineering

High School Diploma, All Studies