Provide Onsite installation and technical support for Microsoft ADMS Migration and O365 install Project. Complete ADMS installation process to migrate client PC account and User account to new client domain. Install MS Office 365 and walk client through initial Outlook client configuration; to include mobile device app setup for outlook.Provide client with initial necessary support gaining familiarity with new office 365 package. Document errors in installation process, contact Help desk and work to resolve any issues preventing client from working successfully.

• Provide Technical Support via phone or in person for clients Personal computer needs• Install\Uninstall, support of various applications and software for client’s personal computer to include, virus software, windows updates and device drivers, etc.• Install\Replace parts on laptops and desktops of clients personal equipment• Quarterly maintenance on OS to maintain optimal speed and production and ensure PC is free of viruses and malware• Install, activate, configure, and troubleshoot MS Office 365 Home Edition for clients PC via telephone and face to face. • Instruct Clients on OneDrive capabilities, and usage of Office 365 on Smartphone, Tablet, and IPad.• OS system upgrades and system restores when needed.

• Dedicated Remote Support• Configure DNS changes in preparation for Office 365 mail migration • Verified Custom Domain Ownership for Small and Medium Sized Business• Support customers on multiple type of mail migrations to include Cutover, Staged, and Hybrid Migrations• Data migrations to include IMAP and PST• Configured desktops for Office 365 which included syncing Outlook/email accounts, One Drive for Business and SharePoint. Assisted clients with all hardware and software that connected with Office 365 remotely.

• Serve as field support technician for over 800 clients in metro Atlanta and surrounding areas providing networking and hardware trouble solutions with consistent customer satisfaction.• Break\Fix support of company equipment to include Desktops, laptops, servers, Printers, Routers, switches• Maintained IDF and MDF Closets• Asset Management• Extensive use of VSphere and VDI Desktop to remotely support and maintain Host and Virtual servers.• Support and use of Citrix XenApp\Desktop • SCCM support and imaging and Deployment• AD and Group Policy Support • Support for MS Office 365 Enterprise. Via phone or face to face ticket resolution. Configure email, updating email signatures, troubleshoot any issues not handled by HelpDesk.• Resolve mechanical/software issues, operating system bugs; and reinstalling software or hardware for network devices and communication systems. • Routinely schedule and perform preventative maintenance on equipment and networks.• Communicate effectively both internally and externally using various ticketing systems to document actions and item performed, schedule future preventive maintenance needs, and other engineering functions. • Cisco and Avaya IP phone installation and support.• Data Migration, HW\SW support• Primary Support for 80 Branch locations responsible for ATM Communications• Install necessary hardware for Branch ATM communications. Troubleshoot any network errors that occurred and communicate with NOC.• Work with Outside vendors on ATM Communications during installations to ensure connectivity to the network.

• Responsible for hardware upgrades: PC moves, adds, changes in a laptop and desktop environment.• HW\SW: Desktop\Laptop\Printer Support• Provided router / switch installation and maintenance.• Primary Support for 80 Branch locations responsible for ATM Communications• Install necessary hardware for Branch ATM communications. Troubleshoot any network errors that occurred• Work with Outside vendors on ATM Communications during installations to ensure connectivity to the network. • Helped customers with installing, configuring, and troubleshooting hardware and software to provide constant usability of equipment and software.• AD support to include account creation, user add\moves, home drive creation, share access.• Provided customer service\support with communication by way of phone, by e-mail and/or in person.• Train co-workers, new-hires on Company Best Practices and Policies

• Responsible for the daily performance of computer\network systems for BEST Project, to include support of MS Outlook Exchange accounts, Active Directory account creation and maintenance.• Effectively increased the project from 20 to 300 clients.• Set up, tested and configured networks, desktops, laptops and printers for entire project.• Resolved technical issues for clients on-site and remotely.• AD account creation and maintenance. Server share\home drive creation.