• Provide dedicated IT support to over 450 users daily at Société Générale, resolving over 1,600 tickets within one year.• Oversee and manage the IT hardware portal utilized by 2,000+ employees to streamline the purchase and tracking of equipment.• Collaborate with internal teams and external stakeholders to deliver technical projects on time and under budget.• Proficient in diagnosing and resolving Windows 10/11 issues, including software glitches, driver conflicts, and… Show more • Provide dedicated IT support to over 450 users daily at Société Générale, resolving over 1,600 tickets within one year.• Oversee and manage the IT hardware portal utilized by 2,000+ employees to streamline the purchase and tracking of equipment.• Collaborate with internal teams and external stakeholders to deliver technical projects on time and under budget.• Proficient in diagnosing and resolving Windows 10/11 issues, including software glitches, driver conflicts, and system errors. Show less

• Promoted within a four month timeframe for exceeding goals, metrics and supporting company culture.• Track metrics and team performance using Power BI to analyze results, determine areas of improvement and provide feedback to employees.• Provide the team with information about recent developments and policy changes as it pertains to both management and projects.• Communicate goals, deadlines, plan workloads and delegate tasks accordingly.

• Answering phones and chats from customers professionally and responding to customer inquiries.• Provide L1 and L2 support to the parents, staff, and other DOE customers.• Engaging language translation services as needed, nine languages using a third-party tool.• Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool.• Researching required information using available resources such as knowledge base, workflows, and defined… Show more • Answering phones and chats from customers professionally and responding to customer inquiries.• Provide L1 and L2 support to the parents, staff, and other DOE customers.• Engaging language translation services as needed, nine languages using a third-party tool.• Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool.• Researching required information using available resources such as knowledge base, workflows, and defined scripts.• Identifying customer problem and following the script to provide resolution.• Obtaining and evaluating all relevant data to handle inquiries.• Recording details of comments, inquiries, and actions taken.• Escalate priority issues to the team leaders for a successful resolution.• Routing created tickets to the appropriate L2/ L3/ L4 teams for resolution.• Completing call notes and call reports as necessary and updating them in the CRM. Show less

• Provide technical assistance and guidance on online teaching with tools such as CourseWorks (Canvas), Zoom and other online resources.• Train and assist faculty, staff, administrators and students on the use of multimedia equipment in the classrooms and conference rooms.• Setup, test, and monitor audio-visual (AV) setups for special events.• Unlocking, checking, shutting down and locking up equipment in the classrooms, conference rooms, and other multimedia… Show more • Provide technical assistance and guidance on online teaching with tools such as CourseWorks (Canvas), Zoom and other online resources.• Train and assist faculty, staff, administrators and students on the use of multimedia equipment in the classrooms and conference rooms.• Setup, test, and monitor audio-visual (AV) setups for special events.• Unlocking, checking, shutting down and locking up equipment in the classrooms, conference rooms, and other multimedia spaces.• Provide all technical support to the instructors, students and event panelists. Show less

• Conduct a physical examination of the bank vault to verify safe deposit box locations.• Conduct liner checks to verify that safe deposit boxes don’t have contents. • Examine safe deposit box records and verify that non-functioning lock boxes are not rented.• Organize all the keys to the unrented lock boxes by numerical order and prefix.• Organize and secure found contents under dual control and prepare them for shipment to Chase’s national bank vault.•… Show more • Conduct a physical examination of the bank vault to verify safe deposit box locations.• Conduct liner checks to verify that safe deposit boxes don’t have contents. • Examine safe deposit box records and verify that non-functioning lock boxes are not rented.• Organize all the keys to the unrented lock boxes by numerical order and prefix.• Organize and secure found contents under dual control and prepare them for shipment to Chase’s national bank vault.• Remove safe deposit boxes from Customer Assist and create incident / found content reports as necessary. • Wrap up the branch and go over audit results with the branch manager and staff. Show less