Adonis Vasquez Email & Phone Number

New York, United States

New York City Metropolitan Area

• Provide dedicated IT support to over 450 users daily at Société Générale, resolving over 1,600 tickets within one year.
• Oversee and manage the IT hardware portal utilized by 2,000+ employees to streamline the purchase and tracking of equipment.
• Collaborate with internal teams and external stakeholders to deliver technical projects on time and under budget.
• Proficient in diagnosing and resolving Windows 10/11 issues, including software glitches, driver conflicts, and… Show more
• Proficient in diagnosing and resolving Windows 10/11 issues, including software glitches, driver conflicts, and system errors. Show less

New York City Metropolitan Area

• Promoted within a four month timeframe for exceeding goals, metrics and supporting company culture.
• Track metrics and team performance using Power BI to analyze results, determine areas of improvement and provide feedback to employees.
• Provide the team with information about recent developments and policy changes as it pertains to both management and projects.
• Communicate goals, deadlines, plan workloads and delegate tasks accordingly.

New York City Metropolitan Area

• Answering phones and chats from customers professionally and responding to customer inquiries.
• Provide L1 and L2 support to the parents, staff, and other DOE customers.
• Engaging language translation services as needed, nine languages using a third-party tool.
• Logging calls into Customer Relationship Manager (CRM) IT Service Management (ITSM) tool.
• Researching required information using available resources such as knowledge base, workflows, and defined… Show more
• Researching required information using available resources such as knowledge base, workflows, and defined scripts.

1255 Amsterdam Ave, New York, NY 10027

• Provide technical assistance and guidance on online teaching with tools such as CourseWorks (Canvas), Zoom and other online resources.
• Train and assist faculty, staff, administrators and students on the use of multimedia equipment in the classrooms and conference rooms.
• Setup, test, and monitor audio-visual (AV) setups for special events.
• Unlocking, checking, shutting down and locking up equipment in the classrooms, conference rooms, and other multimedia… Show more
• Unlocking, checking, shutting down and locking up equipment in the classrooms, conference rooms, and other multimedia spaces.
• Provide all technical support to the instructors, students and event panelists. Show less

270 Park Ave, New York, NY 10017

• Conduct a physical examination of the bank vault to verify safe deposit box locations.
• Conduct liner checks to verify that safe deposit boxes don’t have contents.
• Examine safe deposit box records and verify that non-functioning lock boxes are not rented.
• Organize all the keys to the unrented lock boxes by numerical order and prefix.
• Organize and secure found contents under dual control and prepare them for shipment to Chase’s national bank vault.
• … Show more

Bachelor’S Degree, Business Administration With A Concentration In Financial Analysis

Bachelor Of Business Administration - Bba, Computer And Information Systems, 3.05

Liberal Arts And Sciences/Liberal Studies, 3.417

Activities and Societies: Debate Team Phi Theta Kappa International