Ashley Donorovich Email & Phone Number

Summit County, Colorado, United States

Evergreen, Colorado, United States

Remote

Las Vegas, Nevada Area

Valencia, Ca

Pasadena, Ca

•Successfully managed an 11 million dollar department.•Hired, managed, and developed a high performance team of full-time and seasonal temporary employees. •Utilized process analytics to developed and implemented a process improvement initiative which delivered streamlined student application procedures with measureable scorecarding resulting in an improvement of turnaround times from four weeks to three business days. •Provided consultative admissions counseling and compliance advising for over fifteen- hundred prospective students annually.•Brought a customer service approach to a previously paper processing focused department which increased customer show rate and recognized revenues.

Pasadena, Ca

•Effectively managed a 1.2 million dollar live lecture center. •Hired, managed, and developed a team of ten part-time employees. Used strength analysis to assign tasks increasing employee performance and retention. Created work schedules that consistently stayed under budget by 10% while increasing customer satisfaction as measured by a 7% increase in student’s recommendation of Kaplan.•Served as the project manager coordinating all elements of six and seven week live lecture series including; controlling supplies, verifying student payment, and presenting an orientation for up to 120 students.•Created and presented successful presentations that generated new leads, sales, and upselling opportunities. •Advised forty to fifty international students on rules and regulations for maintaining their status and making academic progress while being sponsored as an F1 Visa Holder. •Implemented student activities to provide a sense of community within the center to increase the volume of sales and upgrades. Was selected as one of six employees to help conduct compliance audits at other Kaplan Centers nationally in preparation for ACCET reaccreditation and government recertification.

Los Angeles, Ca

•Hired, managed, and developed a team of full-time and part-time employees. •Increased operating income by controlling expenses achieved through strategic ordering, staff scheduling, and class consolidations. •Built and maintained ongoing consultative relationships with nursing institutions, which increased Nursing Sales by 17%. •Advised fifteen International Students on rules and regulations for maintaining their status and making academic progress while being sponsored as an F1 Visa Holder. •Served as a Principal Designated School Official for the Southern California Region and was a Lifeline which provided advising for other Designated School Officials within the company. My center received an award for the highest student recommendation rate in the Western Territory in 2009.

•Management/Human Resources: direct supervisor for six part-time employees, delegated tasks, created work schedules that consistently stayed under budget while still fostered positive customer service, reviewed and analyzed employee performance for compensation increases. Continuously trained employees by conducting monthly staff meetings and setting performance goals and expectations.•Sales/Marketing: increased revenue by organizing marketing events, up selling products, and providing excellent customer service to drive retention and referrals. Tutored students, translated how the service purchased was meeting the customers’ needs, and answered questions from the general public regarding academic services offered.•Advising: Held monthly parent conferences to advise on student progress within the educational curriculum and provide guidance on how to further academic success.

•Transfer liability for moving violations and billed customers for parking violations on leased vehicles.•Increased customer satisfaction by responding promptly to emails and phone calls.•Reduced costs by researching checks in SAP to void out duplicate payments on customer accounts.• Reduced risk and financial exposure by researching and matching unidentified tickets.•Increased my ticket processing workflow efficiency by taking the initiative to become a notary public.•Called on large corporations to collect delinquent payments, reprint invoices and identify unapplied cash.

Cincinnati, Oh

•Worked in a fast pace, high stress environment while utilizing excellent customer service skills.•Assisted in the hiring process and peer training initiatives while conducting returns, exchanges, sales, and processing of finance applications. •Operated the cash register and reconciled the cash drawer.•Implemented my organizational skills to manage multiple priorities and improve job efficiency as seen by shorter than average customer turnaround time.

Bs, Human Ecology

Activities and Societies: Alpha Chi Omega, Alpha Kappa Psi

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Plus, Education